Customer Success Manager

Title: Customer Success Manager
Location: Broomfield, CO

Redefine the Future of Payments

At Choice Digital, we’re revolutionizing the payments industry. We’re not just processing transactions, we’re developing innovative solutions that drive Customer Success. As we continue to grow, we’re seeking a self-motivated and curious Customer Success Manager who thrives in a fast-growing startup environment and is eager to accelerate their career by embracing diverse challenges. If you’re highly organized, proactive, and ready to make a meaningful impact, this role is for you.

Who We Are

Founded in 2021 by utility industry experts, Choice Digital has quickly become a leader in streamlining payments and providing cutting-edge solutions to our clients. With over 250 utilities and businesses using our platform, we’re experiencing rapid growth—and you can be part of this exciting journey. We value proactive, adaptable individuals ready to take ownership of new opportunities.

Who You Are

You’re a self-starter with a natural curiosity and a passion for tackling new challenges. Previous startup experience is a definite plus. You’re gregarious, highly organized, and eager to advance your career by contributing across multiple areas. To demonstrate your attention to detail, please include the code word "banana" within the naming convention of your resume upload.

Why You’ll Love Working at Choice Digital

We offer a collaborative office environment that promotes a healthy work-life balance while prioritizing your personal and professional development. Everyone’s voice matters here—you’ll be part of a small, cohesive team where your ideas can make a significant difference. We also provide equity stakes in the company, allowing you to grow alongside us and share in our success.

Job Brief

As a Customer Success Manager, you’ll be critical in ensuring our clients maximize the value of our platform. You’ll become a subject matter expert on our products and collaborate closely with our Product and Operations teams, acting as a key liaison between clients and internal team members.

Key Responsibilities

• Training: Become an expert in our products and educate clients on effectively using Choice Digital’s platform.

• Issue Resolution & Support: Address and resolve client concerns promptly, aligning their programs with business goals.
• Relationship Management: Build and nurture strong relationships with clients, serving as their primary resource at Choice Digital.
• Value Maximization: Tailor communications to client needs to ensure they gain optimal value from our solutions.
• Client Onboarding: Lead the onboarding process, capturing all requirements and facilitating smooth implementation for new and existing client programs.
• Client Retention & Growth: Focus on retention while identifying opportunities for growth and expansion.

• Documentation: Capture client requirements and KPIs, contributing to our knowledge base for future reference.

Skills and Traits for Success

• Education & Experience: B.A. or B.S. degree with 2-5 years of experience in areas such as: Customer Success, project management, account management, or customer service.

• Client Management: Passion for building long-term relationships and ensuring Customer Success.
• Project Management: Ability to manage multiple client initiatives, ensuring timely delivery.
• Collaboration & Influence: Strong relationship-building skills with clients and cross-functional internal teams.
• Analytical Mindset: Proficient in analyzing data to identify trends and make data-driven decisions.
• Adaptability: Willingness to wear many hats and quickly learn new skills in a rapidly evolving environment.
• Communication: Confident in presenting and conveying information in customer-facing interactions.
• Technical Proficiency: Quickly become an expert on our tools and products; experience with HubSpot or similar platforms is a plus.
• Proactive & Curious: Driven by a desire for continuous learning and improvement.
• Integrity: Honest and accountable in all interactions.
• Problem Solving: Critical thinker with the ability to solve complex problems.

• Hyper-Organized: Expert multitasker capable of managing multiple client projects while juggling ongoing requests.

Perks of the Job

• Competitive Salary: $75,000 to $90,000 annually.

• Bonus: Annual performance-based bonus.
• Equity: Equity shares granted.
• Work Environment: Flexible PTO and a collaborative office space.

• Healthcare: Comprehensive medical, vision, and dental insurance.

Join Choice Digital to help shape the future of payments and accelerate your career in a dynamic, growing company. Apply today to be part of a team committed to innovation, growth, and Customer Success!