Patient Financial Coordinator

Description:

Who we are:

Spokane Eye Clinic is a physician owned practice established in 1955. We now have grown to more than 26 of the best doctors from around the country. Our providers see 110,000 patients throughout the clinics and perform nearly 12,000 surgical procedures annually. Our patient testimonials are outstanding, and staff enjoy the opportunities for growth throughout their career. We have four clinic locations with more than 300 employees and growing!

Why Should You Join Us?

We have so much to offer! As a member of the Spokane Eye Clinic team, our employees enjoy a trusting, supportive, and positive work environment. We focus on hiring top talent with, or without, industry specific training due to our dedicated in-house trainers. We have the ability to educate new hires from the basics to the more advanced skillsets required to serve our patients across the practice. Our internal professional development allows us to promote from within, creating lifelong careers. We offer excellent benefits, Health, Dental, Vision, PTO, 401K, profit sharing and more. Our sight is a crucial part of our everyday lives and being part of a team that contributes to improved eyesight is highly rewarding!

SUMMARY STATEMENT & PURPOSE: Providing the highest quality of services while meeting our patient’s¬¬ needs with the utmost care and courtesy. The position is responsible for participating in any or all aspects for revenue cycle management of patient services including, but not limited to, the responsibility for verifying insurance benefits, working pre-authorizations, patient out of pocket quotes, and advising patient, by phone or face-to face, in financial aspects by performing the following duties. Position is required to work any shift and travel between sites as necessary.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Obtains procedure pre-authorization for patients by verifying insurance coverage and benefits with third-party payers; obtains procedure prepayment when required; assists and advises the patient in obtaining alternative financial sources to finance their obligations; coordinates with physician and clinical staff.
• Verify appointment schedules for overdue patient accounts status (patient or outstanding insurance balances). Communicate to registration and other departments as necessary for collections. Facilitate payment plans for overdue balances through direct patient contact.
• Provides face-to-face financial counseling to any patient. Interacts with patients on a daily basis to include answering multi-line phone or direct patient contact.
• Research patients' questions about accounts.
• Investigates procedure codes for benefit coverage in which insurance companies disallow reimbursement; corresponds with third-party insurance companies and recommends appropriate reimbursement levels.
• Ability to be a viable back up of Patient Account Representative tasks.
• Contacts and arranges payment plans for overdue balances through direct patient contact.
• Interacts with patients on a daily basis to include answering multi-line phone or direct patient contact.

Requirements:

MINIMUM QUALIFICATIONS:

• Minimum of two years medical office or registration experience;
• Working knowledge of insurance verification and referral processes
• Knowledge of Microsoft Office applications, Physician Practice Management, and Electronic Health Record applications.

PREFERRED QUALIFICATIONS:

• College degree in related field

PHYSICAL DEMANDS:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, stand, pull/push, carry, grasp, reach, talk, and hear. The employee is frequently required to walk and lift. The employee is occasionally required to climb, stoop/crouch, and crawl.

The employee must lift and/or move a minimum of 15 pounds.

Specific vision abilities required by this job include close vision; ability to clearly see 20+ feet, with or without corrective lenses; peripheral vision; depth perception and ability to adjust focus.

Pay Scale: $19.25 - $28.87