Customer Success Representative

Job Description

CUSTOMER SUCCESS REPRESENTATIVE* (Treasurer’s Office - Bluffton/Beaufort **): Do you thrive in a team environment which fosters a culture of professionalism, innovation, efficiency, pleasantness, excitement, and ownership? Are you able to deliver exceptional customer service in stressful situations? Can you resolve problems efficiently to meet the requirements of state law and the needs of taxpayers? If so, you may make an excellent Customer Success Representative! Our team serves as the first point of contact to the public representing the Treasurer's office to facilitate the collection of payments and communication of information to the public in person as well as via phone, email, and written correspondence. Tasks include, but are not limited to: payment processing, utilizing technology to perform assigned tasks, quality customer service, and research to resolve problems relating to payments in a fast paced environment. Performs various other duties as assigned.

Minimum Requirements:

• High school diploma or equivalent
• At least four years cash and check handling experience related to banking teller, customer service, office administration and cashiering
• Knowledgeable in the use of computer operations, including but not limited to Microsoft Office, especially Microsoft Excel
• Able to use reason to perform mathematical calculations
• Strong communication and works well in a team environment
• Must possess and maintain a valid driver’s license

SALARY: $ DOQ
OPEN UNTIL FILLED

In addition to the Beaufort County application requirements, Treasurer's Office applicants will be subject to a credit check and an assessment of technical knowledge.

*This position serves at the pleasure of an elected official.

**Beaufort County has various facilities within the county, and many departments have multiple offices to serve our citizens. Management reserves the right to transfer employees from one location to another within the county at any time based on business need. Employees will be given as much notice as possible prior to a change in work location.

All applicants tentatively selected for a position with Beaufort County Council will be required to submit to urinalysis to screen for the illegal use of drugs and to a background check prior to appointment. Employment is contingent upon clearing both the drug screening and background investigation. Beaufort County is an Equal Opportunity Employer.

Position : 60300

Group : REGULAR

Job Family : ELECTED OFFICIALS / APPOINTED

Job Class : CUSTOMER SUCCESS REP.

**This is not an application. To be considered for the position, kindly fill out the application on the Beaufort County Government website: beaufortcountysc.gov.**

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• office administration: 4 years (Required)
• cash and check handling: 4 years (Preferred)

Work Location: Multiple locations

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