Job Description

The Catering Sales Coordinator is an administrative position working for the Catering / Convention Services Department, whose focus is to support the Catering Managers in their efforts to provide quality service, and additionally to support the effort of the Director of Catering/Convention Services, Director of Sales, Director of Sales and Marketing, and other Departmental Managers and Coordinators as needed.

Principle duties and responsibilities (Essential Functions) include:

o Professionally and efficiently handle multiple incoming phone calls and inquiries

o Prioritize numerous projects and tasks daily

o Input leads into DELPHI and maintain an active trace/follow-up system for all incoming inquiry calls

o Produce Contracts, Form Letters, Banquet Event Orders, Daily Reports, Group Resumes and Diagrams as merged from computer operating system DELPHI

o Generate complete and correct daily event schedules and reader boards

o Prepare and stay on top of weekly reports and distribution

o Build room blocks in Delphi, and manage small group room blocks as needed

o Develop creative attractive menu presentations for potential clients

o Maintain knowledge of all hotel services and features and hours of operation

o Organize and keep filing system of past groups

o Assist the Director of Sales/ Director of Sales & Marketing & Director of Catering/Convention Services with correspondence, tasks, and projects as needed

o Keep Managers informed of client concerns that need to be addressed

o Provide support to service events in conjunction with the Catering Director/CS and Catering Manager.

Deliver Passionate & Engaging Service to our Guests

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations

You will consistently deliver our GUEST model:

Greet or welcome everyone, warmly with a smile

Use eye and ear contact and guest’s name

Establish/anticipate needs

Solve and own all requests/complaints

Thank everyone

Build solid relationship with your Colleagues

o Treat colleagues with respect and dignity

o Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

Excellent reading, writing and oral proficiency in the English Language
Strong verbal communication skills
Excellent time management skills & ability to multi-task
Working knowledge of Microsoft Word, Publisher, and Excel computer programs
Ability to be fully versed in all banquet space, facilities & capabilities of competitive set
Ability to learn computer programs for booking catering groups, checking availability, creating banquet event orders, printing rooming lists and group pickup reports
Ability to handle special projects in addition to daily tasks
Ability to keep all supplies up to date and ordered.
Ability to respond to walk in inquiries
Ability to learn and manage eLead projects and software as established by Sonesta Corporation
Ability to work independently and complete assigned tasks
Ability to assist guests in the absence of the manager

Education and/or Experience

Prior experience in an office coordinator/assistant role or hotel experience; college degree a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long-Term Disability Insurance
Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Job Type: Full-time

Benefits: