Job Description
Our client is seeking an experienced individual in Seattle to join their team as an Inside Sales - Move Coordinator for a reputable Moving and Storage company.As an Inside Sales - Move Coordinator, you will act as a liaison between Outside Sales Representatives, Customers, Carriers, and various departments to ensure a smooth relocation process.
Responsibilities:
- Acts as the liaison to coordinate the movement of household goods. Focuses on providing excellent customer service.
- Provide accurate cost estimates to potential clients for relocation and storage services for individuals planning to move locally, nationally, or internationally.
- Provide customer services and management of logistics accounts.
- Communicate with Outside Sales Representative (s) new leads opportunities set up appointments.
- Ability to schedule or immediately assist with Virtual Surveys
- Communicates with customers to ensure the highest level of customer service and satisfaction. Obtain customer feedback through regular follow-up calls and proactively resolve any complaints.
- Works directly with the transportation provider and Customer on the scheduling of all moving services, critical needs, and problem solving.
- Monitors and tracks all orders with Transportation Providers from receipt of shipment to the completion of pick up.
- Accurately maintain our Move Management Software. Verify details and update the system and operations immediately when survey results are received.
- Communicate with dispatch when orders change.
- Assists with providing proper paperwork to ensure timely billing to the carrier.
- Generate new business opportunities and ensure growth of existing or repeat customers.
- Developing and sustaining solid relationships with company stakeholders and customers
- Be creative whether it is seeing new ways existing opportunities could be developed or finding completely new routes to market creative thinking is essential for this position.
- Performs other duties as assigned.
- Be honest, trustworthy, and respectful.
- Must be outgoing, articulate, well-spoken, and good at relationship building.
- Must be ambitious and confident.
- Must work well with a team.
- Exceptional verbal and written communication, time management, and organizational skills are a must.
- Qualified applicants must pass a background check.
- Ability to follow our companys safety regulations.
- Must adhere to company upkeep and company standards.
- We guarantee to offer equal opportunities to all qualified professionals for all of our positions.*
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