Sales Operation Specialist

Help at Home is hiring a Sales Operations Specialist!

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide a ready supply of quality PPE, and up-to-date training.

The Sales Operations Specialist will be responsible for selling Help at Home services to prospective clients and caregivers across multiple regions. The Sales Operations Specialist will expand the Help at Home client base through direct contact with potential clients and referral sources, with the main focus being on the more challenging referrals who do not have a preferred caregiver.

Office hours/work hours for this role are Monday - Friday 8:00AM - 5:00PM.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Join us today and become a Help at Home Hero!

Essential Duties and Responsibilities:

• Work on non-preferred referrals in multiple areas to help grow business for multiple branches.
• Will perform all duties associated with bringing on a referral that does not have a preferred caregiver. This may include:
• Partner with recruiters to hire a potential pool of caregivers in the areas of need
• Partner with on-boarding to ensure the caregivers are onboarded in a timely manner
• Lead the coordination of meet and greets between the client and pool caregiver
• Continue to work with the client to find the caregiver that best fits their needs
• Oversee internal business development, including identifying and pursuing growth opportunities with existing referral sources to contribute to meeting goals.
• Acquire, retain, and monitor key relationships with Support Coordinators for contribution towards meeting goals.
• Represent Help at Home appropriately in the community to help spread brand awareness and contribute towards business development goals.
• Establish and maintain effective channels of communication to ensure efficiency of operational procedures and quality relationship management.
• Follows up on leads effectively and in a timely manner.
• Maintains the database with all sales activities.

Required Skills/Abilities:

• High School Diploma or GED required. Bachelor’s degree preferred.
• Minimum two (2) years in sales or customer service; experience in healthcare sales preferred.
• Medicaid, Waiver and Home Healthcare experience preferred.
• Valid driver's license, along with access to an insured and reliable vehicle
• Professional oral and written communication skills
• Ability to gather and evaluate quantitative and qualitative data, identify and monitor trends, variances and performance outcomes, and initiate effective corrective actions, as needed
• Proficient in collaborating with staff and managers to facilitate improvements and change

Sales Operations Specialistmust comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.