Job Description
Southwind 1-800-GOT-JUNK? is a leading professional services company with a mission to revolutionize the industry. We’re dedicated to providing homeowners with a comprehensive, unified solution to effortlessly tend to their home and business needs. We are currently hiring for our Local Sales Agents for our 1-800-GOT-JUNK? Sales team.
What you’ll do:
- Answer incoming calls from customers in a professional and courteous manner.
- Utilize CRM software to track and manage leads, ensuring accurate and up-to-date information.
- Follow up with potential customers to provide additional information, answer questions, and address concerns.
- Confirm job details with customers, including scheduling, pricing, and any specific requirements.
- Coordinate with the sales team to ensure a seamless handover of leads and provide necessary information for successful job completion.
- Collaborate with other team members to optimize lead tracking and job confirmation processes.
- Stay updated on product knowledge, pricing, and company policies to provide accurate information to customers.
- Provide exceptional customer service by resolving issues, escalating concerns when necessary, and ensuring customer satisfaction.
What you’ll bring:
- Previous experience in a customer service or sales role is preferred.
- Excellent verbal and written communication skills and attention to detail.
- Strong organizational and time management skills to handle a high volume of incoming calls and effectively track leads.
- Proficiency in using CRM software to manage leads and customer interactions.
- Ability to multi-task and work independently and as part of a team, collaborating with colleagues to achieve common goals.
- Flexibility and Problem-solving skills to address customer concerns and find appropriate solutions.
- Customer-centric mindset with a focus on providing exceptional service and building positive relationships with customers.
Why Southwind?
- Competitive compensation and benefits package
- Opportunity to advance through on-going professional development and leadership and entrepreneurship classes
- Award-winning culture
- “Best Places to Work” by The Business Journals
- “Fast 50 Company" by The Business Journals
- “100 Fastest Growing Companies” by Ingram’s Magazine
- Comprehensive health, life, dental and vision insurance
- 401k matching program
- Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, EAP
At Southwind, we believe in fostering a dynamic work environment where you can make an impact and are provided with the tools, support, and resources you need to grow your career and thrive. Join our team and help us revolutionize the home services industry! Apply now!
Southwind and its group of companies are proud to be an Equal Opportunity employer.
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