Customer Service Representative

Job Description

About Quirch Foods

In business for over 50 years, Quirch Foods is a global distributor and exporter of fresh and frozen food products with a unique focus on ethnic cultures. We service our customers from 5 distribution centers strategically located in the United States. We have consistently been ranked among the top 50 exporters in the US and are one of the largest importers of seafood. Our customers include independent grocers, chain supermarkets, foodservice distributors, cruise lines, restaurants and food processors/manufacturers. We have an extensive product list with over 8,000 SKU's and carry niche brands such as Panamei, Mambo and Chiquita along with national brands like Tyson, IBP, Excel, JBS, Iowa Premium, Smithfield, Dietz & Watson, along with many others. We are headquartered in Coral Gables, FL.

Quirch is a portfolio company of Palladium Equity Partners, a leading mid-market private equity fund based in New York City, which partnered with the Executive Team to capitalize on Quirch Foods’ record of excellence and to grow it decisively beyond its current business.

Position Summary:
Quirch Foods is seeking an experienced Sales Support Associate to join our Sales team. The Sales Support Associate undertakes administrative job duties as it pertains to the sales department. Meets with sales employees to make new plans regarding sales or how to improve the job. Follows up with customers, completes orders, and processes sales orders.

Essential duties and Responsibilities:
The role will be exposed and impact the complete supply chain process with our customers:

• Improves customer service experience, engages customers and facilitates organic growth
• Keeps accurate records and documents customer service actions and discussions
• Coordinates travel arrangements, meetings, conferences, and events
• Assist Account Executive with account management
• Perform data entry when orders are completed or changed
• Resolves promotional allowances, rebates, and pricing discrepancies
• Contacts customers directly when necessary
• Assists customers with existing and new orders, account statuses and relevant problems
• Collaborates with internal departments for order coordination and delivery
• Provides any necessary data or reports to the sales team
• Other duties as assigned

Qualifications and Requirements:

• High School Degree or GED preferred; Bachelor’s degree in Marketing or related field a plus
• Proficient in the use of Microsoft Office including Word, Excel, PowerPoint, and Outlook
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Bilingual: English and Spanish preferred
• Ability to travel: 10–30%

Benefits you will enjoy:

• Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan.
• 401K savings Plan
• Paid Holidays
• Personal Time off
• Employee Discounts

Quirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Application Question(s):

• What is your desired compensation?
• Do you speak both English and Spanish?

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• San Antonio, TX 78219: Relocate before starting work (Required)

Work Location: In person

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