Solar Concierge

Description:

Overview

Our team at Icon Power is united in the ambition to improve the lives of our communities as well as the lives of those around us. That mission begins with us as individuals because we all can bring something special to the drawing board.

Job Description

The Solar Concierge will function as the main point of contact for our customers and will communicate progress and milestones on behalf of sales reps and operations. The Solar Concierge will review new contracts against information within our CRM. They will perform “Welcome Call” and give customers an overview of the next steps within their solar journey. Concierge has the responsibility of notifying and updating sales, operations, and CRM when there are lapses in progress and commits to follow up with Icon Power’s customers throughout their solar project.

Bilingual Spanish is a must!

Icon Power Perks

Competitive pay plus Medical, Dental, Vision, 401k with immediate vesting, PTO/Holiday pay, and employee discounts.

Requirements:

Responsibilities

• Responsible for the active pipeline from Sale to Complete, ensuring pipeline is making smooth progress across each stage
• Performing contract verification
• Initiate customer welcome calls
• Requesting missing information from sales or operations
• Assist in uploading documents customer accounts
• Helps to submit plan-sets online and in person as needed
• Notifying operations of stagnant projects
• Communicate with customers on a scheduled basis with updates of their project
• Answer customer questions and concerns
• Customer retention & referral
• Assures required photos are uploaded to successfully create the layout
• Create and monitor project progress and reports for accuracy and improvement
• Assists with creating monitoring sites using information in our database and reports error codes that arise upon the site creation
• Assists in the active review of monitoring system projects
• Responds to several communication channels in a timely manner
• Contributes to finding creative resolutions to whatever blockers might be in the way of getting each project to the finish line
• Collaborate in a cross-functional team environment
• Other duties as assigned

Requirements

• Bilingual Spanish is a must!
• Must be self-motivated as well as thrive in a team environment
• Ability to manage workflow while multitasking
• Excellent customer service skills required (Experience on a call center is a plus)
• Excellent written and verbal communication skills required
• Regular, reliable and predictable attendance required in office
• Must be capable of completing tasks in time allotted
• Proactive and outgoing with a positive outlook
• Advanced user of Microsoft Office

Education and Experience

• Experience in project management, roof work, general construction, or carpentry preferred.
• High School diploma or equivalent required.
• Minimum 1-2 years of experience with solar or construction preferred.
• Must have a valid state driver’s license.