Job Description
About Us:For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada.
We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community.
Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential.
Our Vision: Unleashing the economic, social, and civic potential of clients.
Our Mission: Connecting newcomers to the right service at the right agency every time.
Our Values: we are forward thinking, adaptable and optimistic. We value accountability, collaboration, and impactfulness. We act with integrity and treat people with respect.
Position Overview:
The Interpretation and Translation Centre at Immigrant Services Calgary offers services in over 85 languages, translating documents and providing interpreters to support newcomers and organizations. All our translators and interpreters are highly qualified with professional accreditation and first-language experience.
The Assistant Account Representative is a proactive, innovative, and resourceful problem solver who excels at identifying new opportunities. In this role, the focus is on collaborating closely with both existing and prospective clients, maintaining regular communication while actively pursuing new sales prospects. Our overarching objective is to boost revenue to unlock the full economic, social, and civic potential of our clients, aligning with our core mission. Additionally, commitment to exceeding client expectations involves diligently addressing their needs and fostering unwavering loyalty.
This is a casual position, offering up to 20 hours of work per week, depending on business needs.
This role offers a hybrid work arrangement, with on-site work required; fully remote work is not an option.
Key Responsibilities:
- Foster a proactive and self-motivated approach to consistently meet and exceed established goals.
- Collaborate closely with the Account Representative to foster and maintain client relationships, ensuring a deep understanding of their evolving needs.
- Proactively find potential leads and play a key role in growing sales by successfully closing deals.
- Promote ITC services among internal and external stakeholders, increasing awareness and uptake.
- Maintain comprehensive records of sales activities, ensuring accuracy and accessibility.
- Remain in regular contact with clients, answer their questions, address complaints, and resolve issues in a timely manner to uphold the agency's reputation.
- Participate in workshop and webinar events hosted by the department to help raise awareness and promote our services.
- Assign tasks to freelance personnel as requested by clients and ensure timely completion of assignments in coordination with both clients and freelancers.
- Respond promptly to emails, calls, and requests through our interpretation platform to enhance client satisfaction.
- Conduct regular follow-ups with clients and freelancers to ensure the timely provision of required information or materials.
- Undertake any additional tasks or projects assigned by the ITC Manager or Account Representative, contributing to the overall success of the team and organization.
Education
- Diploma or bachelor’s degree in business administration or other relevant areas.
- Candidates with a relevant combination of education and experience will be considered.
- Minimum of 1 year of experience in a similar role.
- Proven track record in sales.
- Proficiency in MS Office is required.
- Advanced level of Excel proficiency is necessary for this role.
- Experience handling urgent requests from multiple clients.
- Strong communication skills.
- Exceptional prioritization, time management, and organizational abilities.
- Effective verbal and written communication.
- Agile and adaptable in diverse situations.
- Able to work independently as well as collaboratively.
- Flexible regarding work schedule within ISC operating hours.
To apply, please ensure your application documents include your full name in the title and submit them directly through our website. We kindly request that applications be submitted exclusively through our website and refrain from sending applications via email or phone.
Note: Internal applicants are requested to submit their applications through Dayforce.
We appreciate your interest in ISC and will reach out to shortlisted candidates as we move forward in the selection process. Your passion for supporting newcomers is valued, and we look forward to considering your application.
This position will remain open until a suitable candidate is found.
Diversity and Inclusion
We are proud to be a welcoming and inclusive organization that embraces the diverse backgrounds and unique perspectives of every individual. We believe that diversity strengthens us, enabling us to better support our clients and create a richer community.
Our commitment to equality means that all qualified applicants will receive fair consideration for employment. Every person, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, is not only welcomed but celebrated for their authentic selves. If you require accommodation during the application process due to a disability, please let us know. Your needs are important to us, and we're here to ensure a smooth and accessible experience.
Note: We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
We are honoured to work on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikani, and Kainai First Nations), as well as the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Goodstoney First Nations). The City of Calgary is also home to Métis Nation of Alberta, Region III.
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