Job Description

Job Description Summary

As Sales Support Rep III, you will obtain the necessary documentation from physicians to substantiate a patient's need for medical supplies for submission to their insurance. This position is eligible for a monthly incentive program and a Sign-On Bonus.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Our vision for Interventional Urology and Critical Care at BD

Urology and Critical Care (UCC) is an established and trusted partner in urinary healthcare, developing complete solutions which optimize the urine drainage process in the Acute Care Hospital setting and Home Care.

Key responsibilities will include:

Contacts physician office staff via phone, fax, and/or e-maild to obtain medical documentation
Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
Able to identify and professionally resolve customer service- related issues
Works in conjunction with Sales Operations to identify and support customer service- related initiatives as defined by company goals and objectives
Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by direct supervisors
Adheres to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
Tracks daily production and submits daily sales logs to direct supervisor
Ability to work within Special Projects, Progress Notes, and/or Service Ticket Team as business needs require

About you: To be successful in this role, you require:

Minimum High School Diploma or general education degree (GED)
Minimum 1 year call center or customer service experience. Medical Industry experience is preferred
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools, write internal and external business correspondence and effectively present information and respond to questions from management, team members, and/or customers
Ability to apply intermediate math skills and calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to solve practical problems and deal with a variety of variables and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Advanced analytical reasoning including the ability to forecast exponentials within workflow processes and reason against outside factors
Knowledge of Microsoft Office Applications; Ability to utilize call center telecommunications software
Shift requirement: must be able to work late shift 9:30 AM- 5:30PM EST 1x a week; all other days, first shift, EST.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.