Job Description

Customer Success Representative

Are you seeking a dynamic company with a vibrant work culture and work-life balance? Join Loadlink Technologies, where your role shapes our image in Canada's thriving Tech and Transportation sectors. Our Customer Success team ensures the highest quality and reliability for our customers, embodying professionalism and driving business expansion as brand ambassadors.

Apply now to our Customer Success Representative role and kick off your career at a company that will provide you with unlimited mentorship and growthopportunities alongside a team of passionate individuals to support you every step of the way!

What makes Loadlink Technologies awesome:

Hybrid work model: Enjoy the flexibility to work from the office or remotely!
Fun work environment: We celebrate wins, big and small, and know how to balance hard work with fun!
Career growth opportunities: This is your chance to grow with a company on the rise!
Competitive compensation & benefits: We offer a competitive salary you'll love, plus a hand-picked benefits package, bonus, and internal recognition program!
Prepare for your future: 50% matching RSP and stock purchasing option.
Perkopolis discounts: Savings on electronics, fashion, tickets, travel, wellness, home, furniture, food & more!
Vacation: You get paid time off throughout the year to take a well-deserved rest (ask us more about this!)
Social Responsibility: Engage in volunteer events, fundraising efforts, support local food banks, participate in CSR, promote environmental sustainability, and much more!
Collaborative Opportunities: Working alongside diverse teams to accomplish company goals, building connections with your colleagues, joining networking opportunities, getting involved in company-wide events, and enjoying team-building activities.
Company Values we stand by: Integrity, teamwork, accountability, and continuous feedback and improvement.

Responsibilities:

Become a brand enthusiast for our products and effectively communicate value propositions and sales opportunities
Build relationships with preferred customers and internal stakeholders to grow existing business
Provide exceptional customer service to our clients, addressing and troubleshooting to resolve any issues
Bring your ideas and strategies to advance our company’s vision for the future
Utilize our CRM to manage customers, opportunities, and accounts
Actively participate in regular goal setting and team building sessions
Training customers on how to use our software solutions

What we’re Looking For:

Strong communication skills in English - written and verbal
Previous customer service or sales experience (preferred)
Good working knowledge of MS Office Suite and Salesforce (preferred)
A positive and energetic personality who can articulate Loadlink’s value proposition
Great multi-tasking abilities
The ability to work independently and as part of a team
Great problem-solving skills – someone who can think through problems and develop solutions quickly while always demonstrating a positive attitude
An eagerness to learn and adapt to new processes and technologies effectively
A go-getter mentality – someone not afraid to back down from a challenge

The Fine Print:By applying to this position, you are confirming you either possess a Canadian citizenship, permanent resident status, or work permit. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Loadlink Technologies will provide accommodation throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

Job Type: Full-time

Salary: $45,000.00-$55,000.00 per year

Benefits: