Senior Business Support Analyst

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

PRIMARY PURPOSE

Identifies, maps, defines and improves processes and procedures based on analytical expertise to support the maintenance division. Conducts cost and efficiency-driven analyses over manpower, budget, and processes and research and provides recommendations to improve organizational effectiveness, productivity, and save costs. Prepares a variety of analysis and reports to provide accurate and up-to-date information for informed decision-making.

KEY ACCOUNTABILITIES

Manages confidential data to determine, review, analyze, and report on headcount and budget related topics, aiming to identify improvement opportunities as well as performance gaps in labor and material expenses in the maintenance division.

Reviews and documents existing departmental procedures, processes, and policies to identify inefficiencies. Develops new procedures and processes to improve effectiveness, productivity, and save costs. Monitors compliance and adherence.

Provides guidance in KPI, budget, headcount costs, and process monitoring and reporting for Maintenance. Conducts analyses, research and statistical reporting, developing and writing complex custom reports to be used in further analysis to support CMBC Maintenance in achieving corporate KPI objectives.

Performs fit-gap analysis, as required and provides advanced technical guidance, exchanges information and coordinates activities related to project work.

Provides technical expertise and facilitates the implementation of business process changes for clients, resulting from organizational and/or technological changes. Coordinates technology and financial stakeholders to sign off on solution options and identify technology/finance/service gaps.

Liaises with business leads to gather information required to do detailed analysis for key datasets. Visualizes and structures data so that it can be easily comprehended and used to make informed business decisions.

Prepares ad hoc reports, presentation materials and related to performance measurement, and research latest trends, best practices and other related data as assigned. Prepares various reports, in-depth analysis and recommendations for senior management, working teams and key stakeholders for decision-making.

Identifies areas where new services would enhance achievement of department or corporate objectives and develop, implement enhancements and solutions and follow-up services to maintain application health.

Gathers information from multiple sources, identifies creative / innovative solutions, assesses client impact and recommends / implements a solution and / or best course of action while incorporating best practice and within regulatory guidelines.

Leads discussions with stakeholder groups to identify and analyze requirements using a variety of techniques such as interviews, document analysis, requirements workshops, surveys, site visits, use cases/scenarios, workflow analysis.

Evaluates information gathered from multiple sources, use thought leadership to pull together multiple stake holder needs into one cohesive project plan.

Reconciles conflicts and decompose high-level information into detailed functional and technical specifications.

Documents detailed business requirements and review high-level system design using TransLink’s standard project methodology templates and guidelines and coordinate requirement walk-throughs and signoffs with business stakeholders.

Works with CMBC staff and business stakeholders to document current as-is and/or to-be business processes, using TransLink’s standard business process notation and diagramming methods.

Assists the Manager in developing and maintaining business analysis projects, budget, and workplan plans and the work breakdown structure (WBS), as required.

Participates in the development of Organizational Change Management (OCM) materials as required.

EDUCATION AND EXPERIENCE:

The requirements for this job are acquired through the completion of a related University Degree related to Business Administration, Process Engineering, Business Economics or Transportation Planning, plus five (5) years of experience in mapping and analyzing complex processes from a cross-functional perspective, and developing various reports and business process initiatives utilizing an inclusive and structured approach to problem-solving to address customer needs and improve efficiencies.

OTHER REQUIREMENTS:

Strong analytical skills when conducting reviews and participating in business improvement initiatives

Solid knowledge of concepts, principles, practices and techniques pertaining to all aspects of performance measures, benchmarking, and process mapping, projection, and improvement.

Knowledge of methodologies for supporting system improvements to a range of complex issues.

Solid experience with project coordination and implementation.

Excellent written and oral communication skills.

Demonstrated ability to present complex information in an understandable and compelling manner.

Solid skills in standard office software tools including word processing and advanced spreadsheet and presentation software, statistical packages and use of web-based and process management systems.

Business Analyst Certification (e.g. International Institute of Business Analysis CBAP, PMI PBA, etc.).

Previous development experience in a technical environment is beneficial.

Lean Six Sigma training is beneficial.

Agile methodology knowledge.

Organization Change Management (OCM) skills.

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

37.5 hours per week.

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Salary $82,400 - $123,600 per annum (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: November 12, 2024
Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca