Job Description
*** This is a Hybrid / Remote opportunity based out of our Columbia, SC office***
Title: Account Executive- Commercial Lines
Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.
Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.
Job Summary
Responsible for the strategic coordination and execution of client marketing, servicing, risk management and/or sales activities, following established industry and company guidelines and meeting all performance requirements regarding production, quality and ensuring that no liability associated with errors and omissions occur. Primarily responsible for managing a book of business and increasing account retention, and capable of resolving the most complex customer service problems, showing the ability for critical thinking, and thought process in taking the next step in the best interest of the client, carrier partner and IOA. May also be responsible for significant account expansion and cross-selling, while others are principally focused on client retention. Actively seeks to grow IOA business, including identifying and acting on sales opportunities, and a resource to our account team and Producers on the insurance brokerage business and assigned client’s needs.
What You’ll Do:
- Maintains high degree of technical competence and industry/market expertise
- Exercises discretion and independent judgment to ensure beneficial outcomes for clients and IOA
- Effectively manages assigned client relationships as an extension of the Producer and/or representative of IOA, including conducting one-on-one client meetings, preparing and presenting periodic Account Summaries, recommending coverages and policy changes and negotiating/closing new business and renewals
- Serves as information/communication conduit between Producer(s) and account team, when applicable
- Assists in directing day-to-day activities and workflow assigned to account team that are performed on assigned book of business, which include delegation and prioritization of assignment/task, communication on performance expectations, and monitoring execution to ensure performance requirements and timelines are met
- Management and execution of a variety of customer service, account management, risk management and value-added service including but not limited to: account activity; policy administration and insurance placement; billing activity; claims administration; coverage/loss analysis; contract review for insurability; review policy forms and endorsements; review audits; identify errors and facilitate corrective actions; Certificates of Insurance; Evidences of Property; and Cancellation/Reinstatements
- Manage policy expirations for existing clients and works proactively to ensure appropriate actions are taken to facilitate renewals and ensures all new and renewal insurance policies are bound, billed and issued accurately and delivered to the Client/Insured within required timeframe
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Manage new business and policy renewal process independently, or in conjunction with Producer, including but not limited to:
- Conducting client research and gathering complete underwriting information
- Conducting Loss Run Analysis
- Preparing complete and accurate submissions including Acord applications and/or supplemental forms; sending out to market and/or performing Online Rating as required
- Evaluating and negotiating coverages and pricing
- Preparing and presenting Proposals
- Binding coverage and complying with any subjectivity(ies) as required by carrier, Surplus Lines Association and/or IOA
- Preparing and executing Premium Finance Agreements, when applicable
- Diligent follow up for Policy Issuance
- Review all policies, identifying and notifying AM and/or Producer of any discrepancies and ensuring that all necessary changes are submitted to and issued by the carrier
- Maintaining accurate and complete policy transaction detail, schedules, and Summaries of Insurance
- Monitor Accounts Receivables reports and takes action on any delinquent accounts along with collecting outstanding balances due
- Maintains agency management system, other agency supported systems and carrier/vendor online platforms, ensuring all data entered is complete, clearly presented and well-documented, accurate, and up-to-date
- Monitors and maintains activity/suspense, taking necessary action to ensure completion within required time frame
- Maintain frequent, transparent communication with the account team regarding individual and team client service and policy administration activities; ensure the producer is fully informed of workload status, concerns and/or any errors, discrepancies, or changes as it related to the account and their insurance policies, while facilitating appropriate/corrective actions
- Deliver excellent service at all times, including proactively anticipating needs, maintaining frequent and professional communication, and responding quickly to service requests
- Continually stay abreast of all company policies and procedures to ensure good knowledge, execution and compliance of standard operating procedures
- Continually seek to improve individual and team performance, including identifying, communicating and adopting best practices
- Live and champion IOA core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership
- Regular and consistent attendance is expected, and a necessary component to the job
- Perform other duties as assigned
What We’re Looking For:
5 years of industry experience; or 7 years of sales, marketing, or relationship management experience
Possesses an in-depth knowledge of the insurance brokerage business and assigned clients’ needs
Has the stature and experience needed to service and support the largest and/or most complex accounts
All required active licensing
At least one professional designation preferred such as CIC or equivalent
Strong analytical, problem solving and decision making skills
Excellent organizational, prioritization and delegation skills
Excellent customer advocacy skills
Outstanding verbal/written communication skills
Ability to perform large work volumes with high degrees of accuracy and attention to detail
Computer proficiency, including basic knowledge of MS Office products, including Outlook, Word and Excel
Exceptional personal character
High School Diploma (or equivalent)
What We Offer:
- Competitive salaries and bonus earning potential
- Great benefits, including company paid health insurance
- Paid time off for holidays, vacations, and sick time
- 401K with an employer match
- Participation in our employee stock plan
- Opportunities for professional growth and career progression
- A culture that emphasizes respect for every individual
- Company commitment to work/family life balance and community service
- Teammates who share your drive for excellence
- Knowing every day you are helping our clients protect their families and businesses
Still wondering if IOA is the right fit for you?
- If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
- If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
- If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.
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