Job Description

Description:

Seacoast Embroidery is a vibrant, strong, successful company. Our Team is extraordinary by any standard and we are looking for a special candidate who will appreciate and enhance our eclectic culture, reach for excellence, and embrace progressive change.We are a full-service apparel and uniform distributor renowned for in-house decoration services including screen printing, embroidery, Direct to Film (DTF) printing, dye sublimation, alterations, and patching. We pride ourselves on delivering high-quality, custom-branded apparel and promotional items that meet the diverse needs of our clients.

Our Corporate Offices and Operations Center are located in Atlantis, Fl, but we have recently established an exciting new Western USA Division, initiated in the Salt Lake City area but will include multiple western states.We are seeking a dynamic and customer-oriented individual to join our team as Customer Success Manager. In this role, you will participate in events and help represent Seacoast in The National Association of Women in Construction (NAWIC) and the Women’s Salt Lake City Chamber of Commerce. We have current clients and extensive networking opportunities within these 2 organizations. You will also be instrumental in providing our clients with an enhanced purchasing experience and expanding our Western Division marketplace footprint. You will foster customer relationships, ensure product adoption, and facilitate a seamless onboarding experience.

Requirements:

Key Responsibilities:

Participate in organizations identified by management that will provide advantages in the marketplace; develop relationships and enhance our imprint and reputation within these organizations.

Lead customer onboarding sessions, providing product tours, setup assistance, and implementation support.

Develop and maintain strong relationships with customers, understanding their needs and goals to tailor product information and services.

Address and resolve any obstacles to customer success, including product issues, implementation challenges, and knowledge gaps.

Collaborate with the marketing and graphic support team to create branded content and onboard customers onto custom web stores.

Drive product adoption and customer retention, contributing to a loyal and satisfied customer base.

Support customer inquiries and issues, ensuring timely and effective resolutions.

Contribute to the development of educational materials and best practice guides to expedite customer success.

Skills and Competencies

Strong background in customer service, sales, account management, or customer success.

Excellent communication skills, with the ability to empathize and connect with customers.

High emotional intelligence and a goal-oriented mindset.

Advanced knowledge of IT&C (Information Technology and Communications) and the capacity to learn new software tools quickly.

Experience with project management tools such as Asana is a plus.

Qualifications:

Proven experience as a Customer Success Manager or in a similar customer-facing role.

Demonstrated ability to work with brand image and promote value through customer experiences.Exceptional communication skills and the ability to foster positive business relationships.

Technical acumen related to product or service usage.

Strong organizational skills and accountability.

Experience in leading diverse teams and conducting training in line with company standards.

A degree in communications, marketing, or a related field is preferred.

In this position office time will be remote, and hours flexible but there will be significant required travel

Start date:ASAP

Salary: $50,000/annual with bonus opportunity through rewarding incentive programs

Benefits: