Support Engineer Level 2 (IGA)

SDG overview:

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and Identity and Access Management (IAM) programs.

We advise and transform some of the largest brands in the world to realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we do.

We are looking for you to join our SDG family!

Position Overview:

Our client is in the process of transforming its Identity Governance & Administration (IGA) services to better meet the challenges posed by current cyber security risks and an increasingly more competitive and regulated environment. The objective of this role is to provide Global IAM Operations support to operationalize IGA based on the SailPoint (IIQ) platform.

Requirements

• 2 to 4 years of experience in a technical support role focusing on SailPoint or related IT security fields
  
• Proficiency in monitoring and managing ticket queues, ensuring timely resolution and closure in coordination with relevant teams
  
• Strong ability to follow SOPs and checklists to effectively resolve incidents and service requests/work orders
  
• Experience with implementing configuration changes and performing scheduled maintenance of services, adhering to the Change Management process
  
• Capability to prepare and update operational documentation, demonstrating attention to detail and organizational skills
  
• Excellent communication and interpersonal skills for effective collaboration across teams
  
• Familiarity with IT security best practices, especially in the context of managing privileged access
  

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
  
• Advanced degree in information security, network security or IT security is a plus

Benefits

• Amazing people
  
• Amazing customers
  
• Career growth
  
• Supports lifelong learning
  
• Opportunity to work on new technologies
  
• Flexible work environment
  
• Work-Life balance
  
• Employee centric
  
• Supportive leadership team
  
• Start-up environment in an established company of over 30 years

Check us out at www.sdgc.com

SDG CORPORATION IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER COMMITTED TO AFFIRMATIVE ACTION AND A DRUG-FREE WORKPLACE.

All qualified applicants will receive consideration for employment without regard to race, color, sex, or national origin. At SDG Corporation, we are committed to recruiting the best military and veteran talent.