Inside Sales Representative

Description:

Summary

Reporting to the Inside Sales Lead, the Inside Sales Representative will be responsible for exceeding sales targets, reducing controllable returns and allowances, improving the company close ratio, and working to maintain contribution margins. In addition, prospecting and business development activities will be a daily focus in order to gain more market share. Using a consultative approach, the Inside Sales Representative will educate customers on the benefits of choosing Wagner with ease and confidence. Making sure to generate sufficient monthly quoting activity to support sales target. Maintain a balanced distribution of workflow to ensure customer expectations are met.

Receives and processes sales orders, component recommendation and price quotations, inventory research and coordination with internal business areas, ensuring customer satisfaction, while performing services to resolve problems and answer customer questions.

Essential Functions & Responsibilities

This list of functions and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Answering incoming phone calls and make follow-up calls to customers to build relationships and to secure future business
• Quote stock levels, lead times and pricing on basic Architectural or Industrial repeat product
• Gather appropriate information from customers to create customer accounts in the current business system
• Provide consistent and thorough communication between the customer, Estimating, Customer Service, and other Departments to ensure customer satisfaction
• Interact positively and professionally with all internal and external customers
• Prospecting and business development activities are a daily focus to gain more market share
• Consistently maintain sufficient phone activity each day to exceed sales target
• Generate sufficient monthly quoting activity to support sales target
• Maintain high levels of accuracy and proficiency to minimize returns and allowances
• Create business plan for assigned territory in coordination with Inside Sales Lead
• Make sure quotes are sent out in a timely manner, recognizing that speed wins in many instances
• Maintain a balanced distribution of workflow to ensure customer expectations are met
• Marketing/Tradeshow Leads are followed up on in a reasonable timeframe
• Cross promotes all product lines
• Utilize technology – Epicor, Dodge, iSqFt, Google Alerts, LinkedIn, Territory Searches
• Timely coordination and qualification of incoming Invitations to Bid (ITB’s)
• Maintain Battle Board in conjunction with Regional Account Executives and Inside Sales Lead.
• Identify projects and documents properly within Epicor
• Frequent and effective communication with Regional Account Executives
• Manage territory/market pricing to maximize margins and project wins in coordination with manager.
• Perform other job duties as assigned.

Requirements:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Minimum of a high school education or GED and one to three years of related experience in sales and/or customer service; or a combination of education and experience.
• Good foundation in basic math skills.
• Good working knowledge of the computer and web navigation.

Job Knowledge, Skills and Abilities:

• Ability to read and interpret dimensions of faxed, e-mailed drawings for quoting stock products.
• Interact positively and professionally with all internal and external customers
• Concise notes are entered for every customer contact
• Continuous Learning, sales strategies, best practices, competition, new products, etc.
• Maintain a productive and positive business environment

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, walk, and or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distant vision, peripheral vision, and ability to adjust focus.