Business Development Representative

Welcome to Tripleseat, where we are driven by our passion for hospitality and our commitment to providing innovative technology solutions to the hospitality industry. Our cloud-based catering and event management platform is trusted by over 17,000 restaurants, hotels, and event venues, making us the market leader in the industry.

If you are enthusiastic about hospitality and want to be a part of an innovative and cutting-edge solution, it’s time to join us in our mission to revolutionize the industry here at Tripleseat!

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

As a Business Development Representative at Tripleseat, you will proactively identify and generate business leads through research, networking, and outbound prospecting. Engaging potential customers through phone, email, and social media is key to qualifying leads. A thorough understanding of Tripleseat's products, value propositions, and target market is essential for collaborating effectively with the sales team to develop and implement successful sales strategies and campaigns. The ideal candidate will have a strong background in B2B sales, with a proven track record of success in lead generation and business development within the software/SaaS industry.

Location: This role will be in-office based in our Concord, MA office. A hybrid work schedule will be offered.

Core Responsibilities:

• Proactively identify and generate new business leads through research, networking, and outbound prospecting efforts.

• Conduct high-volume outreach via phone, email, and social media to engage with potential clients and qualify leads.

• Develop and maintain a deep understanding of Tripleseat’s product offerings, value propositions, and target market.

• Collaborate with the sales team to develop and execute effective sales strategies and campaigns.

• Schedule and coordinate meetings and demos for the sales team with qualified leads.

• Maintain accurate and up-to-date records of all sales activities and lead interactions in the CRM system.

• Provide regular feedback to the sales and marketing teams on lead quality and campaign effectiveness.

• Stay current with industry trends and best practices to continually improve lead generation efforts.

• Other related duties as assigned.

  
  

Knowledge, Skills, and Abilities Required:

• Sales Acumen: Proven ability to generate new business leads through research, networking, and outbound prospecting.

• Product Knowledge: Ability to quickly learn and maintain a deep understanding of product offerings, value propositions, and target markets.

• Communication Skills: Strong interpersonal skills, with the ability to clearly articulate the benefits and impact of Tripleseat, while engaging with a diverse base of prospects.

• Time Management: Proven ability to handle multiple sales cadences, while staying organized and maintaining attention to detail.

• Goal-Oriented and Self-Motivated: A proactive approach to achieving sales targets and continually improving performance.

• Team Collaboration: Ability to self-motivate and remain goal-oriented, while working effectively in both independent and team environments.

• Adaptability and Industry Awareness: Willingness to stay informed on industry trends, best practices, and competitors to enhance lead generation efforts.

• Values Alignment: A customer-focused attitude and the ability to build rapport across teams.

  
  

Preferred Experience:

• SaaS or Hospitality Sales: 2+ years of experience in B2B sales, business development, or lead generation, preferably within the SaaS industry. Demonstrated success in achieving quota in software sales and/or SaaS sales.

• Hospitality Experience: Experience in event management, restaurant or hotel operations.

• Understanding of Sales Processes: Familiarity with sales strategies and an ability to work collaboratively with sales and marketing teams to develop and execute campaigns.

• CRM Proficiency: Experience using CRM systems to track sales activities, manage leads, and keep accurate records.

  
  

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.