Job Description

Join Electrex, Where Talent Meets Purpose: Transforming Lives, Energizing Communities

Electrex Inc. is seeking to add to our team a results-oriented Customer Account Manager who plays a pivotal role in ensuring exceptional customer service, managing customer relationships effectively, and driving business success through sound judgment, strategic thinking, the ability to influence and negotiate effectively, and the empowerment by business leadership to make decisions that impact both the business and customers positively.

Location: Onsite in Hutchinson, KS (this role is not eligible for hybrid or remote)

Work Schedule: Monday - Friday, 7a to 4p

Education and Experience:

High School Diploma or GED required.
Experience operating within an ERP System.
Experience Managing accounts within a CRM.
Experience with Microsoft Excel, Word, PowerPoint, and Teams.
5+ years of experience delivering excellent customer service, with a demonstrated ability to manage customer relationships and exercise discretion and independent judgment with contract impact assessment.
Experience collaborating with various lines of business to ensure effective communication throughout the purchase order cycle, with a focus on independent decision-making.

Skills:

Proficiency in managing large amounts of data with a high level of attention to detail.
Strong active listening and problem-solving skills when collaborating with team members and external customers.
High proficiency in attention to detail, particularly in purchase order reconciliation, data entry, and report generation.
Exceptional ability to identify and rectify data anomalies while exercising discretion in resolving discrepancies.
Self-direction and commitment to serving the best interests of team members and external customers through independent judgment.
Honesty/Integrity- Does not cut corners ethically. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
Follow Through on Commitments- Lives up to verbal and written agreements, regardless of personal cost.
Communication- Speaks and writes clearly, articulately, and in a professional manner. Maintains this standard in all forms of written communication, including e-mail.
Flexibility/Adaptability- Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
Enthusiasm- Exhibits passion and excitement over work. Has a can-do attitude.
Leadership – Model core values toward business objectives.

Key Attributes:

Character: Demonstrating integrity, honesty, and ethical behavior, and treating team members and stakeholders with respect and empathy.
Commitment: Being dedicated and enthusiastic about achieving team and organizational goals, and willing to go above and beyond to ensure success.
Competency: Possessing the necessary technical and leadership skills to advise, coach, and lead team members, and make informed decisions that drive performance and efficiency.
Connection: Building strong relationships with team members, cross-functional teams, and external vendors to collaborate effectively and achieve common goals.

Key Responsibilities:

Creation of customer quotes, for the Customer assigned – New and existing (Pricing & Annual Re-Pricing) in accordance with company guidelines; review exceptions with National Sales Manager.
Follow up on all customer-provided quotes in a timely manner to drive sales growth.
Enter all customer-received Purchase Orders into our ERP, Syteline, for production, and track shipment deadlines via the planning department.
Report in daily standup any potential commitment misses, RFQs, and Production vs. Customer commit dates.
Communicates with customers daily on quotes (confirm Purchase Orders enroute – all open RFQs), orders, issues, and inquiries at each point of contact about potential new business opportunities.
Ensure compliance with ISO procedures related to CS function.
Submit/revise ISO procedures to attain/remain in compliance.
Manage customer accounts via a CRM.
Attends Customer meetings as necessary to communicate on company deliverables, sales initiatives, forecasts, open orders, etc.

ELECTREX, Inc. EEO & Employment Eligibility:
Electrex, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. 

About the Company:
Our strength as an organization comes from our deep belief that business should create more than just economic capital, but social and spiritual capital as well. Electrex Inc. understands the importance of doing well and doing good - for our customers, our employees, our suppliers, and our community. Etched in our DNA, you will see an organization built on Character, Connection, Competence, and Commitment lived out through Serving People, Pursuing Excellence, Stewarding Resources, and Honoring God. Every undertaking is built around these principles, and our pursuit to live by them is never finished. For more information visit https://www.electrexinc.com/careers

Note: This job posting is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications associated with the role.

Job Type: Full-time

Pay: From $43,000.00 per year

Benefits: