Project Coordinator

Customer Success Coordinator

Department: Operations

Reports to: Project Coordinator Manager

Location: Union City, CA, Fontana, CA, or Port Orchard, WA

Experience: 2 to 5 years

Job Type: Full Time (non-exempt)

Education: Min. High school diploma

Travel: Less than 10%

About Us

Tournesol Siteworks is a national manufacturer of landscape products for green buildings based in the San Francisco Bay Area. We’re a growing company, with manufacturing facilities in California, Washington and Texas, working on environmentally-conscious commercial construction projects across the U.S and Canada. We’re a tight-knit group looking for a real team player.

About the Team

The Customer Success Team is currently seeking a Project Coordinator to work at one of our manufacturing locations.

The Sales Team consists of Specification Advisors, Project Advisors and Estimators. The Project Coordinators work together with Sales and Production to coordinate, and process all orders, large and small, simple and complex.

About the Role

As a Project Coordinator, you’ll support the sales and operations teams, and customers in a designated territory. You’ll provide coordination between clients, production, accounting, and sales teams through the timely exchange of information and resolution of requests, via telephone, email, CRM programs, and mail. You’ll work directly with clients, including landscape architects and designers, general contractors, and our national distributor network. You’ll be based in one of our manufacturing locations (Union City, CA, Fontana, CA, or Port Orchard, WA) and you’ll be required to travel occasionally to our other facilities. You’ll have a direct hand in accomplishing our #1 goal – a successful project in every way.

Essential Duties and Responsibilities

• Order Entry
• Order Confirmation (colors, textures, samples)
• Approval Verification
• Leadtime Coordination with Production Group
• Order Status updates
• Coordinates payment and enforces agreed payment terms
• Delivery & Tracking
• Coordination of unusual freight arrangements, follow up
• Delivery Notifications
• Responding to basic inquiries
• Pricing
• Availability / Inventory
• Color & Texture options
• Product returns and exchanges
• Log information from client contacts in Salesforce CRM

Necessary Skills

• Excellent communication skills, both oral and written
• Ability to multi-task, prioritize and manage time effectively
• Excellent interpersonal skills to create positive interactions with customers and team members
• Ability to think quick, research and troubleshoot to provide resolutions to customers
• Experience managing heavy call and email volume daily
• Experience with Salesforce CRM preferred
• Ability to remain calm and in control, even when under pressure
• Regular attendance is critical

Physical Demands

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, unless accommodation would cause undue hardship to the business.

Benefits

• Competitive Salary
• Paid time off
• Paid holidays
• Medical, dental, vision, disability and life insurance
• 401k with employer match

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The pay range for this position is $45,000 - $72,000 annually. Pay within this range varies by work location and may also depend on tenure, job-related knowledge, skills, and experience.

Tournesol Siteworks provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. In addition to federal law requirements, Tournesol Siteworks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.