Job Description
Interaxon (Muse) is pioneering brain health through its industry-leading EEG neurofeedback platform, built on advanced AI algorithms. Muse spearheads decentralized research initiatives aimed at enhancing mental health practices, optimizing sleep, and advancing neuroscience development. Its AI platform unites researchers, developers, and consumers worldwide, and is supported by over 200 research studies from renowned institutions including the Mayo Clinic, NASA, MITand Harvard. Muse has collected and decoded over 1 billion minutes of brain data to date, which is one of the largest EEG collections in the world. Muse is headquartered in Toronto, Canada with a subsidiary in San Francisco-Bay, California. Visit www.choosemuse.com.
As Chief Commercial Officer you will lead the sales development and customer experience functions with a focus on driving sales by building direct to customer and partnerships within the B2B healthcare and medical space (i.e. mental health clinics, hospitals, drug development companies and employers). You are results-oriented with a strong background in driving revenue growth in a start-up environment and a passion for healthcare technology. Join us in shaping the future of brain health. https://interaxonhealth.com/
Responsibilities:
- Manage, grow and build a B2B sales team to achieve our revenue targets with strong focus in US and Canada
- Put in place a lead generation engine and manage customer engagement across the sales channel. The CCO will spend at least 60% of their time to engage directly with customers to close deals
- Define and achieve revenue targets within various healthcare channels (ex. mental health clinics, Pharma, Hospitals, research organizations).
- Optimize sales processes, forecasting, pipeline generation, and pricing models. Collaborate with Marketing to create tailored content and campaigns for prospective customers.
- Scale and nurture a high-performing sales culture, focused on delivering value to our customers. Set aggressive sales targets, optimize performance, and coach and mentor the team to achieve exponential growth.
- Expand customers' lifetime value through upselling, cross-selling, and retention initiatives. Collaborate with Adoption and Customer Experience teams to ensure top-notch customer satisfaction and retention.
- Implement a robust revenue forecasting process, utilizing data insights and market trends to predict revenue generation and plan resource allocation accordingly.
- Ensure a customer-centric approach by unifying cx processes to create a seamless and exceptional customer experience, fostering customer loyalty and retention.
Requirements and Skills:
- 10-15+ years of executive sales leadership experience, with focus on driving revenue within the B2B healthcare and medical device space
- Strong experience and network in the healthcare vertical, specifically mental health clinics, hospitals, drug development companies.
- Exceptional track record of successfully scaling revenue in high-growth companies.
- Demonstrated success in building and leading high-performing sales teams, implementing sales strategies, processes and methodologies, and achieving and exceeding sales targets.
- Bachelor's degree in Business, or related field. MBA or advanced degree is a plus.
- Analytical mindset with proficiency in sales management and analytics tools.
- Experience overseeing customer experience functions (ex.Customer Support, Customer Success)
- Excellent communication and collaboration abilities.
- Creative thinker with customer-centric approach.
- Experience in a startup environment.
- Passion for health technology and positive impact on the healthcare industry.
At Interaxon, we take pride in fostering a performance driven culture that revolves around innovation, inclusion, and achieving transformative results. We believe in empowering personal growth to not only improve lives but also create positive change in the world. We believe that diversity is an essential part of our workplace culture, and we continue to grow our team through equal opportunity and barrier-free recruitment. Additionally, if you require any accommodations during the selection process, please let us know!
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