Job Description

WingSwept is an award-winning managed service provider seeking a Customer Success Engineer for our team. WingSwept's Customer Success Engineer (CSE) is chiefly responsible for advising the Customer Success Team and Managed Services clients on business and technology goals to improve business outcomes while leveraging the WingSwept technical and security tool stacks. This individual advises clients on technology, including purchasing decisions, benefit analysis, implementation, and expected outcomes. The CSE will also share responsibility for liaising between WingSwept and client vendors, as well as internally collaborating with WingSwept's engineering team to ensure clients maximize return on their technology investments.

The responsibilities of the position may include:

Provide strategic technology advice to a growing list of clients and the CSM Team
Provide strategic knowledge of business processes and operations to clients
Provide options for ways for clients to improve their technology infrastructure
Assist with Managing client relationships through personal contact
Lead IT discussions during Business Reviews on a scheduled basis
Respond to issues, needs, and complaints as they arise
Update management on concerns and issues related to technology related to client infrastructure
Regularly update our internal knowledge base in order to provide continuity among other company personnel
Assist with the onboarding of new clients when applicable
Assist with the project management for clients as needed
Assist with the Investigation of new technologies for use internally and in client environments
Act as a liaison between clients and our technical staff
Assist with the monitoring of internal and client services for any possible issues and facilitate issue resolution
Assist the CSM team with development of a comprehensive plan for forecasting quarterly client projects
Work collaboratively with the Information Security Committee in order to reduce risk to WingSwept and our clients
Prepare quotes and statements of work for hardware, labor, and services
Assist in joint review of client invoices for accuracy
Assist with the design and implementation of various network infrastructure components in an SMB environment

Minimum requirements:

Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions.
High school diploma, at least two years of secondary education preferred
Must be a US citizen
Must be able to work a full-time 40-hour work week from our office, which may include after-hours functions
Previous experience as a system administrator/engineer or equivalent role
Deep and proven knowledge/experience with server and network diagnostics, design, and installation
Expertise with networking topics such as routing, VLANs, QoS, VPN
Expertise with Microsoft Windows Server, MS Exchange, or MS SQL
Expertise with VDI technologies (Citrix XenApp, MS RDS, VMWare View, etc.)
Expertise with virtualization technologies like vSphere and HyperV
Expertise with cloud hosting providers (AWS, Azure, others)
CompTIA Network+, Security+, Microsoft and other industry certifications
Experience with SonicWALL and / or Cisco firewalls and other appliances
High business acumen and able to articulate and explain IT and business processes
Excellent verbal and written communication skills for interactions with customers on a daily basis
Must have a great attitude and desire to go the extra mile for customers
Strong analytical and problem-solving skills
Must be highly organized, attentive to detail, and flexible, with the ability to effectively prioritize tasks and balance the needs of multiple clients
Must be able to pass a background check and drug test
Must have a valid driver's license and reliable transportation

Extra consideration given for the following:

Secondary education in business management and/or economics
Experience with small business operations management or ownership
Experience providing technical support in a business environment
Exceptional computer and system administration skills on Microsoft based clients and servers
Intricate knowledge/experience with PC and server hardware diagnostics, repair, and installation
Fundamental understanding of business telecommunication systems
CompTIA Network+, A+, Microsoft certifications
Experience in project management

If this sounds like a good fit for you, please apply today!

Equal Opportunity Employer M/F/Disabled/Veteran

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