Job Description

Job Title: Technical Sales Representative – Heavy Equipment Attachments

Location: Orléans/Ottawa

Who We Are:

Gentec Equipment is a leading Canadian manufacturer renowned for our superior heavy equipment attachments. Our steadfast commitment to innovation and durability positions us at the forefront of the industry. We offer a comprehensive range of products designed to optimize productivity and performance across various sectors, including construction, agriculture, mining, and shoreline and coastal management. Our reputation for exceptional customer service and customized solutions has established us as a trusted partner for clients throughout North and South America. At Gentec Equipment, we take pride in our expertise and dedication to empowering businesses with reliable and efficient equipment solutions that drive success and foster growth.

Key Responsibilities:

Customer Support: Serve as the first point of contact for customers calling into the company's help line. Provide expert advice to potential customers considering products and support existing customers with questions or issues.
Sales Management: Handle quotes, follow-ups, and sales leads with precision using CRM software. Build strong, lasting relationships with clients.
Technical Problem-Solving: Investigate customer issues to initiate product improvements and conduct warranty investigations. Provide insights to continually enhance offerings.
Process Improvement: Identify opportunities to streamline and improve sales processes. Implement strategies that boost efficiency and customer satisfaction.
Quality Assurance: Collaborate closely with the manufacturing team to report and address any fielded product defects, ensuring the highest quality standards.
Product Knowledge: Demonstrate extensive and accurate knowledge of Gentec's product lineup and specifications.

Qualifications:

Initiative and a proactive mindset.
Ability to work independently and as part of a team.
Strong interpersonal skills and a team player attitude.
Strong knowledge of mechanical principles.
Strong organizational skills, analytical skills, and attention to detail.
Flexibility to adapt to varying tasks and responsibilities.

What Gentec Equipment Offers:

Diverse Responsibilities: Opportunity to work on a variety of tasks and projects.
Impactful Work: Contributions directly influence product quality and customer satisfaction.
Supportive Environment: A workplace where teamwork, honesty, integrity, and personal growth are prioritized.
Growth Opportunities: Clear pathways for career advancement and professional development within the company.

If you are a proactive, flexible individual with a strong technical background and the ability to work well both independently and as part of a team, consider applying for this exciting opportunity at Gentec Equipment.

Job Type: Full-time

Additional pay: