Job Description
ECS is seeking a Customer Success Manager to work in our Vandenberg Space Force Base, CA office. Please Note: This position is contingent upon contract award.
The Customer Success Manager is responsible for the overall experience and success of each mission software team; oversees responsive support for help desk functions, monitoring and reporting of status to GPO and Mission Software stakeholders and third-party vendors.
Key Responsibilities
- Manage customer-facing support for LOE direct support personnel
- Manage onboarding process for new direct support personnel to Platform hosed Environments
- Manage onboarding LOE teams or external software application teams into all Platform host Environments
- Implement and execute incident management process in coordination with NOC and LOE teams
- Oversee management and support for platform-provisioned collaboration tools for 800 personnel in LOE and SPO
- Collaborate with stakeholders to ensure platform requirements are met
- Stay up to date with industry trends and emerging technologies to identify opportunities for improvement
- Provide technical guidance and support to team members as needed
Salary Range: $168,000 - $183,000
Requirements:
- Bachelor's degree
- 10+ years of experience in Customer Success Management
- Secret Clearance
- Relationship building
- Technical proficiency and product knowledge
- Proactive leadership skills
- data-driven insights and analytics
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and meet tight deadlines
Req Benefits:
https://ecstech.com/careers/benefits/">https://ecstech.com/careers/benefits/
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