Job Description
About eSentireeSentire, Inc. is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.
Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale.
The Team eSentire difference means enterprises are protected by the best in the business with a named Cyber Risk Advisor, 24/7 access to SOC Cyber Analysts, Elite Threat Hunters, and industry-leading threat intelligence research from eSentire’s Threat Response Unit (TRU). eSentire provides Managed Risk, Managed Detection and Response and Incident Response services.
It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address. We strive to provide a welcoming, respectful, and thorough interview process, providing the candidate with ample opportunity to spend time with the hiring manager, recruiter, and future colleagues face to face, or using a video conference technology.
About The Technical Onboarding team
We’re continuing to build out a team of passionate Microsoft Consultants. We are looking for a Microsoft Consultant to join our ranks, as we exponentially grow our customer base.
The Technical Onboarding team supports a wide array of customers who have purchased our services, as they onboard, configure and tune the products we support. We are responsible for owning the deployment of the service for those customers and assisting them in maturing their security posture with regards to their MDR and security investment. This role will primarily be for implementation of the eSentire Microsoft service which focuses on Microsoft Sentinel and the Microsoft Defender suite of products (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, Defender for Office, and Defender for Cloud).
We are laser focused on providing our customers the best possible experience in onboarding into eSentire’s various services and providing the customers with an ongoing partnership in their security journey.
Who You Are
As a Microsoft Consultant on the Technical Onboarding Team, you will be responsible for getting customers setup and running on Microsoft Sentinel and/or the Microsoft Defender suite of products (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, Defender for Office, and Defender for Cloud) and helping them maintain their security posture through ongoing assistance and support.
You are passionate about security in general but ultimately will be focused on helping our diverse customer base achieve their preferred security outcomes, by using your past experiences and knowledge to guide them. You can rapidly move from project to project and be able to keep track of the various moving parts of the deployment from start to finish.
You must have scale-up culture in your DNA and get energized by a low-ego, “all hands-on deck” environment. You care deeply about not only making your customers secure and successful, but also collaborating with your peers to ensure eSentire’s success. You are empathetic, enthusiastic and take risks - upping the game of the Blue Team. You are an eminently technical yet customer-focused individual.
What You Are Great At
Your top priority will be delivering support and assistance to your customers as they work through setting up our services for your customers. Your responsibilities will include that you:
- Provide technical expertise in the service you are working with to our customers
- Help the customer plan their deployment of our services
- Make recommendations to the customers on best practice in setting up the system, both by eSentire as well as industry standard practice
- Provide ongoing support to customers through our ticketing system
- Collaborate with Technical Onboarding peers, Customer Success, cross-functional teams, and senior leaders to ensure customers are successful
- Make recommendations and influence important operating issues/decisions for the broader team
- Find ways to streamline work, innovate key processes and leverage technology
- Bachelor's degree or equivalent experience
- Experience working on customer projects
- Knowledge of Microsoft’s suite of security products
- Knowledge of security and compliance use cases
- Familiarity with common security and network devices and vendors a plus
- Superior customer relationship skills
- Knowledge of security principles governing technical environments
- Committed to providing exceptional customer service
- Strong aptitude for solving problems
- Ability to work under pressure and with conflicting priorities
- Patience and positivity. Ability to be focused during a growing and changing scale-up environment
- If the successful candidate lives within 50 km of our office in Waterloo, Ontario this will be a hybrid position (Monday and Friday – work from home, Tuesday, Wednesday and Thursday – work onsite). If the successful candidate lives more than 50 km from our office in Waterloo this will be a remote position.
At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives!
We continually create a rewarding place to work. We want you to thrive in it and contribute to it. We provide:
- Wonderful colleagues you’ll be proud to work with and learn from
- Subsidies for professional accreditation
- Annual taxable spending account specifically for your wellness, including health clubs, sports team registration fees, or fitness items (to name a few)
- Competitive referral bonus up for referrals of top talent
- One of the fastest growing companies in Canada with growing operations internationally
- Attractive compensation plans to ensure we hire, keep and reward team members
- Full benefits package including paid parental leave, a matching 401k program and medical, dental, vision and life insurance.
At eSentire you will have the opportunity to grow and make an impact from your work. We encourage innovation in all who become part of our team. With growing operations internationally, there is lots of lateral and upward advancement opportunities for rewarding and developing careers with eSentire. We’re strong believers in continuing education and provide the resources that you need to continue learning.
About eSentire
eSentire, Inc., is the category creator and world’s largest Managed Detection and Response (MDR) company, keeping organizations safe from constantly evolving cyber-attacks that technology alone cannot prevent. Its threat-driven, customer-focused culture makes the difference in eSentire’s ability to attract the best talent across cybersecurity, artificial intelligence, and cloud-native skill sets. Its 24x7 Security Operations Center (SOC) hunts, investigates, and responds in real-time to known and unknown threats before they become business disrupting events. Its highly skilled teams work together toward a common goal to deliver the best customer experience and security efficacy in the industry. Protecting more than $6 trillion in corporate assets, eSentire absorbs the complexity of cybersecurity, delivering enterprise-grade protection and the ability to comply with growing regulatory requirements. For more information, visit www.esentire.com and follow us on Twitter @eSentire.
Why a Career with eSentire?
Our Culture: At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives!
Growth Opportunities: At eSentire you will have the opportunity to grow and make an impact from your work. We encourage innovation in all who become a part of our team. With growing operations internationally, there are many lateral and upward advancement opportunities for rewarding and developing careers with eSentire. We’re strong believers in continuing education and provide the resources that you need to continue learning.
Employee Perks: We provide breakfast, snacks and refreshments (at our physical office locations in Waterloo, London, and Cork), flexible working hours and vacation, company-wide equity and bonus programs, subsidies for continuing education and health & wellness, and attractive compensation and benefits plans. We make it our obligation to the team to stay current with compensation trends in the tech field!
We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.
eSentire is committed to creating a fair work environment that is aligned with the Accessibility for Ontarians with Disabilities Act (AODA). We guarantee equal treatment and provide opportunities regardless of race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these basis. If you have any accessibility requirements during the recruitment process, please reach out to our HR team at aoda@esentire.com and any accommodation needs will be addressed upon request.
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