Job Description
*We are open to supporting 100% remote work anywhere within the US. *
About the job
ICF’s IT Modernization division is a rapidly growing, technology-driven department, seeking an experienced ServiceNow Workplace Services Delivery (WSD) Subject Matter Expert (SME) (Internally known as Senior Business Analyst). As a WSD SME, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in all facets of the ServiceNow platform and integrated technologies. Your primary role will be to design comprehensive solutions that meet our client's business requirements while aligning with industry best practices.
As a ServiceNow (WSD) SME you play a pivotal role in successfully leading the design and deployment of ServiceNow solutions for our clients. In this role, you will lead the design, configuration, customization, and implementation of ServiceNow applications to meet specific business requirements. Your technical expertise and leadership, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.
Responsibilities
- Work on setup, processes, and configurations for all WSD applications.
- Create technical documentation and training guidance for all WSD implementations.
- Provided consultant services to various clients on how best to implement their existing processes to new ServiceNow Modules, Flows, and Workflows.
- Reviewed existing widgets, script includes, and other scriptable objects to develop more efficient methods compatible with future upgrades.
- Coordinate with stakeholders to gather requirements.
- Translate business requirements into technical specifications.
- Provide client demos, working sessions, and workshops.
- Maintain documentation s and Knowledge articles.
- Contribute to projects/programs that may address future concepts, products, and technologies.
- Serves as the single point of contact for all sprint work for the other BA/BPCs on the team.
- Help to direct more junior members of the team.
- Assist with managing SDLC-related ceremonies.
Required qualifications:
- 3 + years of experience in technical skills, including workflow configuration, and business rule development.
- 1+ Years of experience implementing WSD.
- 1+ years of experience with ServiceNow platform capabilities, modules, and integrations.
- U.S. Citizenship required (required by the federal government for this position)
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
- Must be able to obtain a Public Trust security clearance.
Preferred:
- Bachelor’s degree in computer science, Information Technology, or related field.
- 2+ years of Federal experience
- 3+ years with an active ServiceNow Certified System Administrator certification in two or more additional mainline certifications.
- Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
- Strong functional knowledge of multiple ServiceNow suites in addition to ITSM
- Able to discuss business requirements on integrations between ServiceNow and third-party tools.
- Certified System Administrator preferred.
- Prior development and/or architecture experience is strongly preferred.
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our
EEO & AA policy
.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email
icfcareercenter@icf.com
and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about
workplace discrimination rights
, the Pay Transparency Statement
, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
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