Sales Representative

Job Overview:

Rapid Die Cut is seeking a dynamic and customer-focused Inbound Sales Representative to manage incoming inquiries, process orders, and convert quotes into sales. The ideal candidate will handle a variety of tasks, from order entry and managing lead times to customer engagement and follow-ups. You will work closely with internal teams, including engineers, to ensure customer satisfaction while maximizing sales opportunities.

Key Responsibilities:

• Order Entry:
  Accurately process customer orders, ensuring all specifications are captured, and manage any necessary changes or updates.
• Maintain Promised Lead-Times:
  Collaborate with production and logistics teams to ensure orders are fulfilled within the promised delivery times and communicate updates to customers as needed.
• Inbound Requests Management:
  • Funnel incoming online and phone requests to the appropriate departments, ensuring each inquiry is addressed promptly.
  • Handle inbound customer chat inquiries, answering questions and providing guidance on product offerings and services.
• Sample Material Requests:
  Process and forward customer requests for sample materials to the materials department, following up to ensure timely fulfillment.
• Quote Management:
  • Call on inbound quote requests, pushing quotes through the sales funnel to convert them into orders.
  • Make adjustments to quotes as needed, collaborating with internal teams to ensure accuracy and feasibility.
• Customer Engagement & Follow-Up:
  • Engage with customers after order receipt to ensure satisfaction and maintain strong relationships.
  • Make outbound calls to follow up on orders and quotes, aiming to close sales and build ongoing partnerships.
  • Request referrals and identify potential new leads through satisfied customers.
• Sales & Customer Support:
  • Address inbound sales questions via phone, email, or chat, offering solutions tailored to customer needs.
  • Leverage internal engineers and departments to resolve any technical issues or complex requests, ensuring a seamless customer experience.

Skills & Qualifications:

• Sales/Customer Service Experience:
  2+ years of experience in a sales or customer service role, preferably in a manufacturing, B2B, or technical environment.
• Excellent Communication Skills:
  Strong verbal and written communication skills, with the ability to engage professionally with customers and internal teams.
• Detail-Oriented:
  Demonstrated ability to accurately process orders, handle multiple customer inquiries, and manage complex information.
• Customer-Centric Approach:
  Ability to prioritize customer satisfaction, build relationships, and anticipate customer needs to drive sales.
• Organizational Skills:
  Ability to manage multiple tasks, follow up on inquiries and quotes, and meet deadlines in a fast-paced environment.
• Technical Aptitude:
  Comfortable using CRM systems, order entry platforms, and communication tools. Basic knowledge of the manufacturing industry is a plus

What We Offer:

• Competitive base salary with performance-based incentives
• Comprehensive health benefits
• Ongoing professional development and training
• Collaborative work environment with cross-functional team support

This role offers the opportunity to engage directly with customers, collaborate with internal teams, and make a meaningful impact on the sales process at Rapid Die Cut. If you're