Job Description

JJOB DESCRIPTION

Sales Representative (Export)

Revised Date: 10/11/2024

Department: Sales Job Status: Full Time

FLSA Status: ExemptReports To: Kevin Borrosso, Chief Commercial Officer

& Isabella Henry Gabrieli, VP Sales

Work Schedule: Monday – Friday 8:00am-5:00pm Positions Supervised: N/A

Some Weekends

POSITION SUMMARY:

As a Sales Representative at Carisam Samuel-Meisel you will play a vital role in support of our rapid growth. The incumbent most believe in delivering quality service to fulfil customer needs. This role will be responsible for delivering agreed portfolio targets through the development of existing and new customers in accordance with our sales management guidelines. The sales representative must collaborate closely with the CCO and/or VP of Sales to oversee operations and enhance profitability. Focus on broadening the customer base, securing new business ventures, and efficiently managing existing client relationships. The incumbent is responsible for managing sales activities by performing the following duties and functions that include the following but not limited.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Assists VP Sales and/or CCO by developing strategies to increase sales Meet with the CEO once a week to discuss customer orders
Monitor sales activity, help compile sales reports, analyze prospective traffic and generate reports
Maintain relationships with customers from sales process through production and closing.
Reviews of market analysis to determine customer needs and price schedules
Prepare periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion
Monitors and evaluates the activities and products of the competition
Meets with clients, assisting Export Department Sales Associates with negotiating and closing deals
Create contracts, quotes, and responses for both new and current export clients
Maintains all quote documentation with accurate pricing and configurations
Maintains export wine & spirits price list for customers
Produce monthly, quarterly, and/or annual sales reports as requested by the CCO or VP of sales in order to provide our clients with wine, beer, and spirits options
Interface with Customers, assist in preparation of quotes, contracts, cost change forms, etc. as directed by CCO & VP Sales
Update the monthly export price list and distribute it to specific export clients

ADDITIONAL DUTIES

Track, compile and analyze data related to results, sales objectives, budget variances and other critical data and prepare and submit periodic reports for review by sales team and sales management
Analyze results and report on variances from plan by various categories including customer type, product line, territory or account and monitor and track performance of key accounts
Perform Customer Service functions by entering orders, filing, calling customers, identifying orders that have been cut and, analyzing individual solutions and taking appropriate action to ensure customer needs are met, calling customers to give resolutions to problems, answering any questions that customers have, working with internal company departments and vendors, processing change order requests, requesting orders be expedited through production and shipping as required to comply with customer requirements, communicating with customers, sales, accounting, manufacturing and distribution staff to resolve outstanding issues and ensure customer satisfaction, maintaining records and related information
Review Short Cases Reports, advise customers if any orders will be shortened and seek alternative products to fill the load and offer substitutions
Review various product sales reports, advise customers if orders will be late and how soon the delivery will be
Performs additional duties as assigned

SPECIAL PROJECTS · Organize and complete any special projects and/or special promotional events needed by Sales

Extract and Print Reports from JD Edwards
Check deliveries on Excel spreadsheet and update
Turn in sales performer/quotes to the Customer Service Department for processing
Enter orders into JD Edwards, review for accuracy and send orders to Customer Service for processing
Assistance with inventory counts on a periodic basis

MINIMUM REQUIREMENTS:

High School Diploma or Equivalence and/or associate’s degree
A minimum of 2-4 years of sales, logistics, freight, customer service and/or an equivalent combination of education and experience
Bilingual English/Spanish Required
JD Edwards is a plus
Integrity — Job requires being honest and ethical
Initiative — Job requires a willingness to take on responsibilities and challenges
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations
Persistence — Job requires persistence in the face of obstacles

KNOWLEDGE, SKILLS & ABILITIES:

· Ability to gain deep knowledge of the entire suite of company’s service offerings and utilize it to maximize sales opportunities during customer solutioning

· Excellent verbal and written communications skills with the ability to interact with internal and external customers

· Excellent problem solving, critical thinking and decision-making skills

· Ability to work a flexible shift and schedule, including responding to emails and working on weekends

· Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

· Ability to travel up to 5%

· Persuasion — Persuading others to change their minds or behavior

· Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

· Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do

· Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes assessment of customer needs, meeting quality standards for services, and evaluation of customer satisfaction

· Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems

· Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

· Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

· Written Comprehension — The ability to read and understand information and ideas presented in writing.

· Computer skills (MS Word, Excel, Outlook)

· Excellent communication and interpersonal skills

· Ability to establish and maintain effective working relationships with others

· Ability to work effectively in a fast-paced environment with a sense of urgency

· Ability to adapt well to change in priories

· Strong organizational and time management skills

COMPUTER SKILLS/EQUIPMENT OPERATION:

Keyboard or Computer Skills – Experience using handheld scanning devices (R F Smart)

· PC proficiency, specifically the use of desktop software such as: Microsoft office (Excel, Word, Outlook, Teams, PowerPoint)

Job Type: Full-time