Job Description

Description

Common Goal Systems is a privately held software/Internet company based in Des Plaines, IL that provides solutions to the K-12 education market. Our goal is to make a positive impact on education through the implementation of high-quality, easy-to-use technology.

Job Summary

The Customer Success Analyst role is intended for candidates with customer support and training experience. Successful candidates must have eagerness to learn a complex ed-tech product, excellent communication and problem-solving skills, and provide high quality training to customers. All levels of experience are welcome. Experienced candidates are encouraged to apply, but will train Associates.

Duties/Responsibilities

Help customers use company products successfully to increase customer satisfaction
Engage directly with customers to build relationships, understand problems, and propose solutions
Answer customer questions over the phone, email, or in person
Train and demonstrate company products to customers
Advocate for customer issues and requirements
Communicate effectively with team to increase knowledge
Complete analyst training to learn a complex system
Stay up to date on new features
Coordinate with management to achieve personal and team goals
Perform other duties as assigned

Required Skills/Abilities

Excellent interpersonal, customer service skills, and public speaking skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to work without guidance and work alone in many cases
Ability to function well in a high-paced and at times stressful environment
Comfortable learning and using various software tools
Ability to travel for onsite customer training

Qualifications

BA / BS or equivalent (quantitative or technical degree a plus)
Experience in help desk is a plus, preferably in B2B SaaS or K12 Education
Excellent communication skills
Former educators and school tech department employees are welcome!
Strong analytical and problem solving skills
Collaborative spirit
Commitment to excellence and tenacity to get the job done
High level of integrity, character, energy and motivation
Desire to work at a small company with tight knit community, and make an immediate impact
Experience in education a plus
Accounting education and experience a plus
Project management experience a plus
Authorized to work lawfully in the United States
Not require sponsorship, now or in the future, for an employment based visa

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits: