Responsibilities

• Regularly meets with Calian customers to review reporting and discuss delivered cybersecurity managed services to ensure customer satisfaction, gather feedback, and understand areas of improvement
• Works closely with VP, Managed Services and Customer Success to develop, test, and implement new cybersecurity managed services and then develop a support model and standard operating procedures, and train SOC staff to operationally support the solution(s) for customers.
• Works with SOC staff to continuously develop and document incident response procedures in accordance with the ever-changing threat landscape
• Maintains awareness of the latest threats and campaigns targeting organizations and brings this awareness and education to customers through updates or newsletters

• Works with penetration and vulnerability scanning consultant to coordinate application and network-based penetration testing

• Manage risks and security issues that could impact the confidentiality, integrity and/or availability of the business (both internally and externally) by assisting in documentation, tracking and creating solutions for mitigation
• Identify, measure, control and minimize security risks to information systems across a broad range of disciplines including application, network and host security
• Works directly with technical engineers and other practice managers as well as non-technical end users
• Ability to manage multiple technical staff simultaneously while ensuring production goals are met

• Ability to meet customer goals and objectives for respective projects within budget and on time
• Works closely with the Account Executives, manufacturer partners and the customer to ensure a smooth transition from design to implementation to support.
• Perform other duties as required and/or assigned.
• Employee must be able to perform essential functions of the job with or without reasonable accommodation.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field preferred

• 7-10 years of general IT experience, with a minimum of five years of Cybersecurity experience

• Palo Alto PCNSE + hands-on production implementation and operations experience preferred
• CCIE Security + hands-on production implementation and operations experience is preferred
• Cisco Route/switch experience is preferred
• CISSP is highly preferred
• IBM QRadar, Okta, Tenable, and KnowBe4 experience or equivalent is preferred
• Experience managing infrastructure or security projects or equivalent applications development experience that includes some infrastructure, vendor management, infrastructure and security project management

• Proven track record of implementing next-generation cybersecurity solutions within an enterprise

• Able to interact confidently with C-level executives at customer sites.
• Must be a team player with excellent communication skills at the business and technical level

• Relentless focus in delighting customers, treating colleagues regardless of position with utmost respect
• Must understand overall security framework and solutions offered by top security vendors such as Palo Alto, Cisco, and Cylance
• Strong expertise around Cisco security solutions such as Firepower/FTD, Umbrella, AMP, and Cisco Identity Services Engine (ISE)
• Strong expertise around Palo Alto Security Solutions such as PAN NGFW and TRAPs Advanced Endpoint solution.

• Experience in a Value-Added Reseller (VAR) environment preferred
• Must be eligible to work for any U.S. employer without the need for sponsorship now or in the future

Job Title: Director, Cybersecurity Operations
Date: April 9, 2024
Location 1: Houston, TX
Remote: Hybrid
Business Unit: IT & Cyber Solutions
Department: Information Systems & Information Technology

Job Type: Full-time
#LI-CH1#
#SF#