Job Description

Join us as we pursue our disruptive new vision to provide a seamless and enjoyable customer experience. We are a company filled with people who are passionate about our product and seek to deliver the best interaction for our customers. At Spotted, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Spotted careers and how you can become a part of our journey!

The Customer Service Representative is the key partner helping our valued customers find needed products and maximum value from their partnership with Spotted. Additionally, the CSR serves as the liaison between the customer and the Spotted ecosystem ensuring that all customer queries are promptly and efficiently resolved, while helping the customer to make informed decisions.

Customer Service Representative Responsibilities:

Assist and provide expert deployment, operational standard methodologies
Assist in workshops to help customers demonstrate the full value of Spotted solutions and lead periodic partner meetings.
Orchestrate overall relationship with assigned clients
Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their business objectives.
Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally to the Spotted Account team and externally to the Sales team
Provide insight with respect to the availability and applicability of new products and features.
Support Professional Services with scoping, and selling follow-on and new service opportunities.
Maintain current functional and technical knowledge of the Spotted platform and future products.

What we are looking for in successful candidates: