Job Description
Job Title: Logistics Operator (Freight Forwarding operation/CS)
Work location: Santa Fe Springs, CA 90670
Duration: 1 + years
Job Function/Description:
- Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.
- Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.
- Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process.
- Provide customers with updates on the status of their shipments.
- Monitor shipments to ensure they are delivered on time and in compliance with regulations.
- Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency.
- Provide customer service, including responding to customer inquiries, and resolving customer complaints.
- Working closely with product/pricing/sales team/overseas branches to respond all rate inquires and provide rate quote accordingly
- Keep records of all transactions of shipments, and maintain customer accounts.
- Develop and implement strategies to optimize operational processes.
- Perform other job-related duties as required.
Qualifications:
- 3+ years of Freight Forwarding operation or import/export logistics relevant experience
- Strong understanding of international transportation / freight forwarding industry
- Bachelor’s Degree preferred, High school GED required
- Bilingual skills in Korean & English written and verbal, are preferred.
- Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
- Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
- Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
- Excellent problem-solving skills
- Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization
Job Types: Full-time, Contract
Pay: $25.00 - $28.00 per hour
Benefits:
- Health insurance
- Paid time off
Experience:
- Import/Export OR freight: 3 years (Required)
Ability to Commute:
- Santa Fe Springs, CA 90670 (Required)
Ability to Relocate:
- Santa Fe Springs, CA 90670: Relocate before starting work (Required)
Work Location: In person
Visit Original Source:
https://www.indeed.com/viewjob
