Job Description
Overview:
Customer Service
Flexible schedule, will require some structure (ex. 1:1s meetings, accessible via phone, etc).
Complies with all standard operating policies and procedures
Qualifications:
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary:
Under the direction of the department leader, this role is to support our account representative team to allow them more time in the field to onboard additional blood drive partners. This role will support data entry and administrative work as needed to allow for our field team to be in the field.
Responsibilities:
Data entry
- Support with our internal systems (Hemasphere and HemaConnect)
Marketing Support
- Utilize Versiti tools to create marketing materials for blood drive recruitment (fliers, posters, QR codes)
Microsoft Office (ppt, excel, word) and Adobe
Customer Service
- As needed, contacting blood donors or coordinators
Additional tasks/duties as assigned
Flexible schedule, will require some structure (ex. 1:1s meetings, accessible via phone, etc).
Complies with all standard operating policies and procedures
Education
- Currently enrolled in an accredited college or university majoring in communications, marketing, business or a health related discipline. required
Experience
- Experience with Microsoft Office products (Word, Excel, and Outlook) required
- Experience with integrated HRIS/payroll systems required; experience with Ceridian preferred
- Experience in a health care setting preferred
Knowledge, Skills and Abilities
- Ability to handle confidential information appropriately
- Ability to quickly and accurately understand instructions and then work independently on assignments
- Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
- Detail-oriented to evaluate and ensure accuracy of data
- Strong sense of urgency to meet deadlines
- Exceptional organizational and problem-solving skills
- Proven ability to manage multiple projects
- Strong interpersonal skills and exceptional commitment to customer service
- Excellent verbal and written communication skills to write, interpret and explain information related to benefits
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