Job Description

Who is Rack-A-Tiers?

Widely known as one of the most innovative companies in the specialty electrical tool industry, Rack-A-Tiers Mfg. is a Canadian, privately owned, family company providing electricians with more tools to get the job done faster, easier, and safer. These products are then distributed across North America through wholesaling partners. We offer a dynamic and collaborative workplace with a great opportunity to learn and grow. We are seeking a full-time Customer Care Specialist to join our admin team.

What does this role involve?

We are looking for someone who speaks English fluently and French would be a bonus, extremely organized, detailed oriented, and has the ability to multi-task. Assisting customers with inquiries; you must have an attitude of "how can I end this inquiry with the customer feeling extremely satisfied."

You will be responsible for answering a multi-line telephone and email system, coding and processing orders, and communicating with our sales reps and customers (all over North America) for order accuracy.

If you have a great attitude, enjoy working in a fast-paced environment and enjoy supporting a sales team, come join an awesome team who are more like family.

What do we offer:

We will train you with everything you need from product knowledge to order desk training. You will have the opportunity to grow your career within our expanding company. In return for your exceptional performance and consistent results, we offer a bonus program after two years as well as full health/dental benefits after three months. Our Headquarters is in Victoria, BC but we are seeking workers in our new Saskatoon office.

What you need:

· Excellent written and oral communication skills in English. French would be an asset

· Strive to develop strong and sustainable customer relationships

· Excel in a busy and sometimes stressful environment

· The ability to prioritize tasks with outstanding attention to detail

· High organizational skills, reliability, and integrity

· To be extremely detail orientated and tech-savvy

· The ability to problem-solve and use proper judgement

Qualifications:

· High School Diploma required; College diploma or Bachelor’s Degree preferred

· At least two-years customer service experience in an office setting

· Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)

· Experience in Odoo or other order management software an asset

· Experience in the electrical industry a bonus

Please reply with a PDF version of your resume and cover letter.

We thank every applicant, however only those selected for an interview will be contacted.

Rack-A-Tiers Mfg. provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.