Job Description
Here at Crisp, we value the strength in teamwork, and strongly believe that it’s the key to Crisp’s success. By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity’s diversity of experience and background in order to understand the challenges facing our food supply, and solve them together. Come join us, and help build the type of business you’d like to be a part of.We are a socially conscious, distributed team. We give you the opportunity to solve challenges in the global food industry while living where you’re most comfortable and working in areas where you can help foster and grow the community that you are a part of.
The role of Implementation Specialist will involve managing the various aspects of a client setup and implementation as well as providing telephone and email support, to deliver timely and effective resolution of end-user issues. Some example responsibilities are:
- Understand our systems and processes, to be able to translate the client's and partner’s requirements to our workflow
- Coordinate the technical requirements dictated by the trading partner with our development team, ensuring that all applicable test cases are successfully completed and moved to production prior to go-live.
- Help the client determine what scenarios they will encounter in their business process and ensure that they are trained on how to fulfill those requirements in our system – i.e. provide end-user training specific to the new partner setup for the client.
- Direct clients to solutions and alternatives to any issues or concerns they are having with our products and services.
We believe in transparency, diversity, merit and fostering a culture of empowerment, personal impact and career growth. This role is for an Implementation Specialist with our EDI business line and product. It is a hybrid role where you will have responsibilities that entail providing end to end service for customers.
This is an evolving role, currently reporting directly to the Customer Success Manager with ample opportunity for growth if you play to your strengths. Whether you are coming from a startup or corporate background, you appreciate how much impact there is to be had in smaller organizations and you relish the ability to shape your own role and the future of the company.
Signs of a great candidate for Crisp
- Problem Solving / Solutions Oriented. You know how to evaluate and diagnose issues to bring them to swift and efficient resolution. You look for a way to say yes to customer needs but evaluate for the impact on broader teams and the deliverability of a particular solution.
- Customer focused. Our customers are at the forefront of your day. You prioritize our customers’ voice to ensure their needs are met.
- Strong Communication & Teamwork. You are able to break down and communicate technical concepts across many audiences from clients to product and engineering teams. You focus on driving results for the customer and supporting your teammates with the information they need to assist you properly.
- Disciplined and reliable. You are able to organize and prioritize a high volume of customer needs and triage appropriately. You proactively communicate when you need help.
- Empathy & Patience. As someone stewarding our customers through technical implementations it is important that you understand the challenges they face and always work back towards solutions that will help alleviate their difficulties where possible.
- Detail Oriented & Constant Learner. The technical needs of our customers, trading partners, and software vary widely and success in this role will require a detailed understanding (with training and support) to deliver services correctly. Being able to admit to a mistake and learn from it is crucial as well as take the time to review one’s work thoughtfully.
You must reside in and be eligible to work in Canada. While you may swing by our office in Aurora, Ontario from time to time, we do require that you have the capacity to work from home. We are embracing a hybrid model where coming in to the office is optional.
Crisp is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. As part of our commitment to accessibility for all persons with disabilities, we welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
If you are interested in joining our team, the first step is for you to apply here.
We thank all applicants in advance for their interest but regret that only candidates under consideration will be contacted.
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