Job Description

Job Overview
We are seeking a detail-oriented and proactive Service and Sales Administrator to support our teams and enhance our customer experience. The ideal candidate will play a crucial role in assisting operations, ensuring smooth communication between departments, and providing administrative support to drive sales success. This position requires strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Duties

Assist the service and sales team with administrative tasks, including preparing sales reports and maintaining customer databases, and managing invoices
Process sales orders and ensure timely delivery of products to clients.
Coordinate communication between the sales team and other departments, such as logistics and finance.
Manage customer inquiries and provide exceptional service to enhance client satisfaction.
Maintain accurate records of sales activities and update CRM systems regularly.
Serve as the information hub between manufacturers, customers, service, and sales.
Greet walk-in customers with a warm and positive attitude.
Answering customer questions, providing after-sales support, and communicating customer feedback
Taking and processing customer orders, verifying orders, and ensuring order and invoice accuracy
Organizing deliveries and coordinating with customers
Managing paperwork, such as invoices, and supporting the sales/service department with other administrative tasks
Create and maintain the order book for product sales
Item receipt Purchase Orders for received equipment, match up income and expense so the revenue is reflected in the same month as the expense is incurred
Attend training sessions as necessary relating to the job.
Support new customer setup and credit application process
Maintain internal documents to facilitate business processes, including commission calculations and service plan maintenance
If applicable: dispatch technicians and create work orders from incoming service calls
Assist service or sales manager with scheduling.

Skills

High School Diploma or GED
Minimum 1 years’ experience in a customer service role
Quickbooks/Netsuite experience is a plus
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Excellent verbal and written communication skills for effective interaction with clients and team members.
Proficiency in Microsoft Office Suite and familiarity with CRM software.
Attention to detail with a commitment to accuracy in data entry and reporting.
Ability to work independently as well as collaboratively within a team environment.
Problem-solving skills with a proactive approach to addressing challenges.
Proficiency with Microsoft Office Suite and Google Suite
Pass a Pre-Employment Background Screen

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits: