Job Description
Westminster Woods on Julington Creek is the Natural Choice in active living. We are a five star facility located on beautiful Julington Creek in Northwest St. Johns County. Our employees work with excellence and serve with heart. We have an immediate need for a full-time Assisted Living (AL) Sales Counselor who will be responsible for internal and external sales and occupancy of the Residential Assisted Living and in certain circumstances Memory Support.
AL SALES COUNSELOR ESSENTIAL JOB FUNCTIONS:
Comply with all applicable rules, policies, standards and guidelines related to employment with Westminster Services and its communities.
- Manage the community’s AL sales process and provides customers with community-related information via personal visits, coordination of assessments and follow-up.
- Responsible for meeting or exceeding company sales metrics, meeting with prospective new residents through inquiries & closing tour process, including external community partners and referral sources. AL Sales Counselor will focus (with the team) on providing the resident and family with all necessary information to achieve optimal satisfaction and customer relations.
- Must be able to manage own schedule and complete multiple tasks in a timely and efficient manner.
- Must be able to independently initiate steps toward problem resolution in an efficient and effective manner.
- Responsible for regular communications with the Director of Sales, Executive Director, Corporate Director of Sales (AL/MS/NC), and Nursing Care management team as to bed availability as appropriate.
- Responsible for ensuring all sub-acute and Return to Home referrals are communicated with in a timely and appropriate manner with the goal of converting them to AL depositors.
- Ensures company expectations for follow up on all tours, leads, and open inquiries are completed in a timely manner.
- Ensures the admission packet is completed by incoming resident or responsible party and executed by the Executive Director and/or the Health Services Administrator.
- Responsible for external marketing to referral sources including but not limited to hospitals, physicians, future residents, family members and the community partners.
- Must maintain accurate data input and customer relationship management software on a daily1) Manage the communities RAL's sales process and provide customers with community-related information via personal visits/assessments and follow-up.
- Must be able to participate in creating the strategic AL marketing and sales plan.
- Must be able to implement and manage the strategic marketing and sales plan.
Reporting Responsibilities and Minimum Standards:
- Complete Weekly Lead Status and Available Inventory Update
- Minimum of 3 Sales per month
- Minimum of 8 connected prospective resident calls per day
- Minimum of 2 connected referral source calls per day
- Minimum of 5 prospective resident appointments per week
- Minimum of 3 referral source appointments per week
- Implement and fulfill the following as part of the strategic sales and marketing plan:
a. 3 Quarterly family/prospect lead generating referral events/efforts
b. 1 Quarterly professional referral source lead generating event/effort
AL SALES COUNSELOR ESSENTIAL QUALIFICATIONS:
Education: Bachelor’s degree in health related field or marketing with at least two years experience.
Experience: Minimum one year experience in health care marketing and/or Assisted Living sales, case management or long term care. Working knowledge of Medicare,
Medicaid, and managed care protocols in a long term care market preferred.
BENEFITS INCLUDE:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability
- Flexible Spending Plans
- Basic Life & AD&D Insurance – benefit amount is three times annual salary
- Long Term Disability – premium paid by company
- Health Advocate – free assistance with resolving healthcare and insurance related issues
- 403(b) Retirement Plan and Profit Sharing Plan
- PTO TIME
- Employee Assistance Program (EAP) - free counseling for employees and their families
- Tuition Reimbursement Program
- Resident Scholarship Fund
- Free Flu Shots and Hepatitis B vaccinations
- Discounted Meals
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