Inside Sales Representative

Employment Type: Full-Time
Pay Range (based on experience)
Location: 21973 Commerce Parkway, Suite A, Strongsville OH 44149
Hours: M-F 8:00am-4:30pm (Hours Subject to Change Dependent on Business Needs)

About Repair Authority

Headquartered in Strongsville, Ohio, Repair Authority provides home medical equipment repair services,
with additional locations in facilities in Fort Worth, TX and Manchester, TN. Our organization repairs
equipment that treats respiratory illnesses and sleep disorders, including ventilators, oxygen
concentrators, CPAP devices and more. We play a critical role in ensuring that patients can stay safe and
healthy at home.

Benefits

Repair Authority offers a fun and rewarding work environment with opportunities for career
advancement and wage growth. As a rapidly growing business, we value team members who can work
independently in a fast-paced environment, but support is never far away when needed. You will play a
critical role in the company’s success, and your contributions will be appreciated. 

Fun company events and prizes 
Medical, dental and vision insurance 
Health savings account 
401(k) retirement plan 
Paid time off (PTO) 
Life and disability insurance

Responsibilities

Repair Authority is actively looking for an Inside Sales Representative to join our team. In this role,
you’ll drive revenue growth through direct sales, account prospecting, and sales support. Your main
objective in this role is to seek out new business opportunities within a certain territory. The ideal
candidate is energetic and passionate about sales and equally able to build new business through cold
calling while prospecting and providing excellent customer service. 

Develop a tailored outreach strategy for each lead, focusing on value proposition, developing an
initial understanding of their needs, and building rapport 

Move leads from marketing-qualified to sales-qualified stages by discussing their repair needs 
Making between 50-100 outbound calls reaching out to accounts, using tailored communication

strategies to engage each prospect effectively 
Effectively communicate solutions for their repair needs, document their current situation,

including specific needs and wants they may have, and provide a high-level overview of Repair

Authority’s capabilities. The goal is to open the door to how our capabilities might address the
lead's specific needs 

Schedule and coordinate initial meetings between qualified leads and our sales team, ensuring a
seamless transition to launch the sales process 

Provide regular feedback to the sales manager on lead quality and engagement strategies to
continuously improve our approach to business development 

Maintain accurate and up-to-date records of all activities, communications, and opportunities in
the Zoho CRM 

Lead the continuous improvement of the lead qualification process. Collaborate with the
marketing team to refine lead generation and qualification processes based on insights gathered
from outreach activities 

Developing a fundamental understanding of the Home Medical Equipment industry and our
repair capabilities and services we offer in a short period of time will be required

Qualifications 

Bachelor’s degree in Marketing, Business Administration or related field preferred 
Two to three years of inside sales experience required. Experience in the Home Medical

Equipment (HME) industry is a huge plus 
Proven track record and demonstrated initiative in driving results 
Strong focus on servicing each customer, ensuring their expectations are met 
Ability to successfully build rapport with prospective leads 
Solid work ethic, goal-driven, creative problem solver 
Excellent verbal and written communication skills 
Desire and ability to always provide excellent customer service 
Strong computer skills and experience utilizing Microsoft Office Suite 
Collaborative team player with strong interpersonal skills 
Ability to multi-task and prioritize in a fast-paced environment 
Sales-driven with a proactive approach to generating new business

If you're passionate about delivering outstanding service and building meaningful relationships, this is
the perfect role for you. Let's embark on this journey together, where your skills and enthusiasm will
make a real impact on the customer experience!