Job Description

Are you a customer orientated, hands-on worker with a sharp attention to detail, ability to work in a fast-paced environment, and the ability to provide outstanding customer service? Fulcrum Lifting, LLC is looking for a Full-Time Customer Service Representative. The successful candidate must speak with customers to receive and input orders while assuring that pricing and product selection is accurate. The individual will work with customers, sales, and production to provide outstanding customer service.

Fulcrum Lifting is a family owned, full-service rigging shop that fabricates, distributes, services and inspects rigging equipment. The company has thrived for over 40 years and has been successful due to the strong commitment to quality customer care which will be reflected in this role. Over half of our employees have been with the company for over 5 years. You will serve as a representative of the company, responding quickly to customer and company needs.

Job Responsibilities:

Receive orders from customers via counter sales and/or inbound telephone or email
Compose and edit sales orders, assuring accuracy of all fields and showing pertinent information
Look up pricing information and forward the information to the appropriate Sales Representative
Assist in the maintenance of Fulcrum Lifting's inventory
Forward completed orders to the Shop Foreman
Coordinate material requirements with Purchasing
Required to stay abreast on product information/developments
Assist Fabrication Department in prioritizing workload and delivery of product
Report any complaints or problems to your immediate supervisor
Other task and responsibilities based on business needs.

Requirements: