Customer Service & Account Representative

Job Description

We are currently seeking a dedicated Customer Service & Account Representative to join our team. In this multifaceted role, you will oversee existing accounts, facilitate upgrades, and provide comprehensive support through various channels including phone, email, and in-person interactions in Los Gatos, CA.

Responsibilities:

• Manage and nurture relationships with existing clients, serving as the primary point of contact
• Coordinate account upgrades and expansions in line with client needs and company objectives
• Provide exceptional customer support via phone, email, and face-to-face interactions
• Resolve inquiries, concerns, and technical issues promptly and professionally
• Conduct thorough needs assessments to identify opportunities for account enhancement
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
• Maintain accurate records of client interactions and transactions
• Stay abreast of product updates, industry trends, and best practices to better assist clients
• Participate in regular training sessions to enhance product knowledge and customer service skills

Qualifications:

• Previous experience in customer service or account management roles preferred
• Strong communication skills with the ability to articulate complex concepts clearly and concisely
• Proficiency in handling customer inquiries and providing effective solutions
• Exceptional interpersonal skills with a customer-centric approach
• Detail-oriented with excellent organizational and time management abilities
• Capability to thrive in a fast-paced environment and adapt to evolving priorities
• Familiarity with CRM software and Microsoft Office Suite
• Bachelor's degree in business administration, marketing, or a related field is a plus

We are an equal opportunity employer and is committed to diversity in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Paid training

Compensation package:

• Bonus opportunities
• Monthly bonus

Schedule:

• 10 hour shift
• 8 hour shift

Travel requirement:

• Up to 25% travel

Education:

• High school or equivalent (Required)

Ability to Commute:

• Los Gatos, CA (Required)

Work Location: In person

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