Growth Manager, Data Cloud

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description

Delivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Customer 360 Platform. The Growth Manager, Data Cloud demonstrates deep business, industry, and product knowledge to partner with customers guiding them to accelerate Data Cloud consumption and return on investment with Salesforce. In this role, our candidate is a technical expert who speaks the customer language and provides proactive and reactive architecture, technology strategy and thought leadership alongside full-stack technical skills to ensure Data Cloud delivers value to customers integrated with complex data architectures. They are aligned at the key partner levels, building and encouraging positive relationships to help customers progress on their Customer 360 journey. The Growth Manager, Data Cloud is working directly with customers that can vary in their market segment, size, solution complexity and life cycle, all depending on the customer's needs.

This is an IC (individual contributor) role.

Your Impact

You have demonstrated consistently increasing levels of responsibility and spheres of influence that include:

• 7+ years of experience in customer-facing solutioning for Data, Analytics, AI and CRM.

• Full-stack technical qualifications (CRM, Data Architecture, AI/ML) combined with experience owning technical relationships with C-Level executives.

• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections.

• Confirmed results working as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and to drive business value. Experience integrating complex data architectures to drive business value for customers.

• Experience driving customer success in large, complex selling organizations.

• Knowledge of industry-specific use cases, data architectures, and integration patterns.

• Persuasive verbal, written, presentation and interpersonal communication skills that influence change in large organizations.

• Stay up-to-date with emerging marketing, data-related, and AI technologies

• Proactive and self-starting attitude with the ability to handle tasks independently while collaborating remotely with customers and colleagues.

• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and standard methodologies in data security and privacy.

• Hands on experience building 0-1 products at startups or large companies

• Excellent workshopping and whiteboard skills.

Primary Responsibilities

• Develop an understanding and knowledge of customer’s Salesforce Data Cloud implementation and evangelize the capabilities of Data Cloud.

• Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives.

• Have a passion for operational excellence that drives scalable consumption, ACV growth and customer success.

• Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization.

• Guide a customer on org strategy, governance and change management standard processes based on customer needs.

• Demonstrate hands-on Data Cloud product knowledge by applying platform features and functions to customer business priorities and roadmap.

• Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.

• Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.

• Deliver value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth.

• Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator.

• Working with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers work towards their goals.

• When appropriate, recommend additional Salesforce services and advisory experts needed to drive success.

• Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates.

• Collaborate with Salesforce product teams to deeply understand Salesforce solutions and roadmap, and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback.

Technical Abilities

As a deep subject matter expert, you will have a rare set of technical proficiencies, including:

• Salesforce Smart: Deep, technical knowledge of the Salesforce platform (Salesforce Admin and Advanced Admin level certifications, hands-on experience with Salesforce Clouds).

• Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning).

NOTE : This is an office-flexible role. The expectation is to be in-office 2 days a week when local to an office.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . 

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $140,000 to $192,500.

For Colorado-based roles, the base salary hiring range for this position is $116,600 to $160,400.

For California-based roles, the base salary hiring range for this position is $140,000 to $192,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.