Digital Delivery Manager

WHO WE ARE

Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.

THE ROLE

Essential Responsibilities:

• Facilitate the execution of all internal teams to effectively deliver Zeta's contracted services to assigned clients.
• Resource Expense Management – Ensures resources are effectively and profitably deployed in service of client. Collaborate with Client Success to identify areas for improvement and develop and implement plans to improve margin rates and continually monitor.
• Issue Resolution - Tracking, triage and resolution of campaign, platform and/or infosec issues. Coordination of Zeta SMEs, internal communications and ownership of resolution and follow-up actions. Script or revise RCA for client facing document
• Client questions, research or data requests - tracking, triage, and resolution of all client questions or issues; examples - data requests, technical or consolidation questions; keep CS informed of progress and/or potential need to escalate.
• Change Requests - Owns coordination of teams for project work from scoping, resource management, scheduling and delivery for project work, ownership of individual project status, calls and communications.
• Status Calls – Coordinate updates related to service-based items for client status calls; present agenda items related to open issues/research/schedules of campaigns/project updates
• Standards and procedures – ensure adherence to all Zeta standards and procedures with an eye towards ways to elevate the client experience and improve efficiencies or speed to delivery.

Desired Skills and Experience:

• Experience – 3-5 years working in a similar environment (service bureau, agency, digital marketing, or database experience)
• Strong verbal and written communication skills with client facing experience
• Cross functional team experience
• Project management, Process management experience
• Ability to work under tight deadlines in a fast-paced environment
• Enthusiastic Team player
• Strong research and problem-solving skills
• Proficient in MS Word, PowerPoint, Excel
• Ability to travel / work on premise at a client's offices as requested/required by the client – no more than 10% of the time.
• Strong written and verbal communication skills, supported by data and detail
• Flexible and adaptable to change (i.e., Can do attitude / self-starter / works well with others)

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $65,000.00 - $75,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

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