Job Description

*You are invited to conduct a Video Interview at https://hire.li/Qx9MOjlY75HQV6XwzKClS!*

At Transformer Table, we strive to deliver exceptional customer experiences while nurturing lasting connections with our valued clients. We are looking for a Customer Retention Specialist to join our growing team. If you are a quick thinker who is passionate about sales and enjoys customer service? Well, Transformer Table has the job for you!

As a Customer Retention Specialist, you will play a key role in our customer success strategy. You will be responsible for building strong relationships with our existing clients, understanding their needs, and proactively identifying opportunities to maximize their satisfaction and loyalty.

What we bring to the table:

Free lunch every Friday
Company social events
RRSP employer contribution
Paid personal days
Competitive pay and benefits
Group Health Insurance (medical, dental, and paramedical)
Discretionary bonus
Virtual Healthcare
Employee & Family Assistance Program (EFAP)
Rebate Program
And more!

Responsibilities

Retain customers that request to cancel an existing order
Analyze customer orders and stock levels to identify potential cancellation risks
Conduct outbound calling campaigns to proactively save customers from cancelling
Build and maintain relationships with customers to understand their needs and concerns
Provide personalized solutions and recommendations to address customer issues
Collaborate with cross-functional teams to resolve customer escalations
Track and report on customer retention metrics and trends

What you bring to the team:

Previous experience in a customer service and sales role
Strong communication and interpersonal skills
Ability to analyze data and make data-driven decisions
Excellent problem-solving skills
Proven track record of meeting or exceeding retention targets
Familiarity with CRM software and tools
High level of empathy and patience
Experience with Shopify

Who we are

As one of the fastest-growing startup companies in Canada, Transformer Table has championed customer service and client satisfaction worldwide. We have grown exponentially since we first began in 2016, and it’s only the beginning!

Our Purpose? People & Practicality, making everyday life easier for everyone, in every type of home.

Our mission? Innovation. We want to continuously shake up the industry while maintaining the ‘wow’ factor of modern, high-end furniture that can fit in any type of space.

How do we give back? We are committed to sustainable practices. We plant 10 trees for every item sold, and source our wood from FSC-certified forests.

You don’t want to miss the opportunity to work for a company like Transformer Table!

At Transformer Table, we accept and embrace differences in all aspects of our business, and are proud to say that we are an equal opportunity employer. We are committed to providing a non-discriminatory environment, and embrace diversity, equity and inclusion as one of the main pillars of our company. We do not tolerate discrimination or harassment based on characteristics including but not limited to race, nationality, sex, sexual orientation, religion, marital status, gender identity or expression, age, native language, mental or physical disability, or any other characteristics protected by law.

Job Types: Full-time, Permanent

Pay: $25.00 per hour

Expected hours: 37.5 per week

Benefits: