ServiceNow Business Analsyst

Description:

What would be the toughest challenge for this person? Reaching out to stakeholders & understanding who’s who. Also, this person would have to take lead on documentation as well.

o Improve their demand management process – They get requests from different departments, create those business cases, and manage all of them in Excel. The goal is to gather, categorize, and monitor that process somewhere. Track the process.

o Program management processes – They’re looking to creating new processes in program management. However, they don’t want to customize too much so this person will work with this manager to create synergy & some out of the box processes. This could be things like how they manage budgets.

 Elicit the requirements for the development of Strategic Portfolio Management application on ServiceNow platform to be used for the development of an end-to-end solution to manage the planning through delivery of solutions to meet business needs.

 Develop and manage the Product Backlog for the project

 Provide subject-matter expertise in the discussions with Sr management and key stakeholders in the development of business processes and metrics

 Manage the varying levels of stakeholders

 Provide periodic status to the project team and, where required, ITD management

 Collaborate with subject matter experts and other stakeholders to develop the detailed solution requirements (Sprint Backlogs), including Sprint planning, reviews, and story refinement sessions.

 Conduct review and approval of the solution requirements with relevant stakeholders and subject matter experts.

 Participate in the review of design artifacts to ensure alignment with the business and solution requirements.

 Create acceptance criteria and support review of testcases to ensure test coverage.

 Support functional testing, if needed.

 Support demos to stakeholders.

 Validate test plans written by functional tester.

 Help coordinate user acceptance testing (UAT) for the end users, if needed.

Experience:

 Experience leading complex projects as the Senior Business Analyst

 Strong background with experience in ServiceNow SPM/TBM implementation.

 Must have strong domain experience supporting the development of solutions to manage IT operations and planning. 

Confidence in communicating with different stakeholders, especially with Senior Management is a must

 Strong oral and written communication skills are key

 Excellent presentation skills

 Must have experience in writing Azure DevOps stories clearly from a ServiceNow implementation perspective.

 Must be comfortable working under pressure, prioritizing and balancing competing tasks.

 Experience with both Waterfall and Agile/Scrum environments is expected

 Previous experience supporting internal information technology department projects is a big plus

 Competence with the project management discipline is desired

 Familiarity with developing business case documents is an advantage

 Experience with use of Azure DevOps tool required.

Qualification:

 A Bachelor’s degree in Computer Science or Information Systems or a related field

 At least 8 years of experience as a Business Analyst with the last three years as a Lead/Senior Business Analyst working on ServiceNow projects is required.

 ServiceNow TBM/SPM developer experience is a big plus.

 Any industry-relevant certification is desired.

Skills:

ServiceNow, business analysis, Implementation, clarity

Top Skills Details:

ServiceNow, business analysis, Implementation

Additional Skills & Qualifications:

TBD module in SNOW

o We moved to ServiceNow from Clarity - Currently in the Execution phase, nothing is implemented yet. Groom requirements, tweak the systems. Developed custom applications. work on plug in's

o Why? It helped us with our demand management process – They get requests from different departments, create those business cases, and manage all of them in Excel. The goal is to gather, categorize, and monitor that process in one place.

o Outcome = Create a Program management processes – We are creating a new processes in program management. Tracks all projects from ideation, to execution in SNOW. Everything is now all is one place! Easier for the PMO to review.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.