Job Description

We are presently hiring a Customer Service Representative to join our team on a full-time basis. Customer service is paramount to what we do, and we are looking for a candidate dedicated to providing and improving the overall customer experience.

Customer Service Representative Role Objective:

Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Maintain existing customer success metrics and data as directed

Customer Service Representative Daily Tasks & Responsibilities:

Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
Collaborate, problem solve, and/or strategize upcoming client meetings with team members
Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends to identify areas of improvement
Work with the sales and marketing team to drill customer references and develop case studies

Preferred Skills & Qualifications:

Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Event planning experience a plus

Application process: Please submit your resumé to apply.

Job Types: Full-time, Part-time

Pay: $18.59 - $22.39 per hour

Benefits: