Job Description

Southwind is a leading professional services company with a mission to revolutionize the industry. Our portfolio of professional services, including 1-800-GOT-JUNK?, You Move Me, DreamLawn, and MVP Air Conditioning, Heating, Plumbing & Electric, has made us a national go-to operating partner for essential home and business services. We’re committed to improving the lives of our people and our customers for the better. Above all, we believe by investing in our people, we can change the world. We’re looking for people to join our team that share in our values of Alignment, Integrity, People Development and Excellence. We’re dedicated to providing homeowners with a comprehensive, unified solution to effortlessly tend to their home and business needs.

What you’ll do:

Answer incoming calls from customers in a professional and courteous manner.
Engage in active listening to understand customer needs and provide appropriate solutions.
Utilize CRM software to track and manage leads, ensuring accurate and up-to-date information.
Follow up with potential customers to provide additional information, answer questions, and address concerns.
Confirm job details with customers, including scheduling, pricing, and any specific requirements.
Coordinate with the sales team to ensure a seamless handover of leads and provide necessary information for successful job completion.
Maintain accurate records of customer interactions, leads, and job confirmations in the CRM system.
Collaborate with other team members to optimize lead tracking and job confirmation processes.
Stay updated on product knowledge, pricing, and company policies to provide accurate information to customers.
Provide exceptional customer service by resolving issues, escalating concerns when necessary, and ensuring customer satisfaction.

What you’ll bring:

Previous experience in a customer service or sales role is preferred.
Excellent verbal and written communication skills.
Strong organizational and time management skills to handle a high volume of incoming calls and effectively track leads.
Proficiency in using CRM software to manage leads and customer interactions.
Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.
Attention to detail and accuracy in recording customer information and job details.
Problem-solving skills to address customer concerns and find appropriate solutions.
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
Knowledge of residential services and industry trends is a plus.
Customer-centric mindset with a focus on providing exceptional service and building positive relationships with customers.

Why Southwind?

Competitive compensation and benefits package
Opportunity to advance through on-going professional development and leadership and entrepreneurship classes
Award-winning culture
“Best Places to Work” by The Business Journals
“Fast 50 Company" by The Business Journals
“100 Fastest Growing Companies” by Ingram’s Magazine
Comprehensive health, life, dental and vision insurance
401k matching program
Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, EAP

At Southwind, we believe in fostering a dynamic work environment where you can make an impact and are provided with the tools, support, and resources you need to grow your career and thrive. Join our team and help us revolutionize the home services industry! Apply now!

Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits: