Job Description

Position Overview

We’re more than just a great workout! Hardcore Fitness is an Inc 5,000 group fitness studio backed by an amazing community, award winning group training classes, and multiple high-energy locations coast-to-coast, including Las Vegas! We shine by providing our members a great workout day after day with personalized experiences and a supportive community that welcomes and pushes members of all shapes and sizes.

Are you committed to delivering unrivaled experiences to current and prospective members and love meeting new people? Join our team!

We are actively seeking qualified high-energy Membership Counselor for our Las Vegas location. Are you ready to learn and create excitement about our programs and community, build relationships with prospective, new and existing members, and show off our amazing Fit Fam culture? Let's talk!

We love energy and meeting upbeat, outgoing individuals with a strong work ethic and “can do” attitude who possess amazing interpersonal skills and the ability to interact with people of all types!

You will thrive in this role if you:

- Are enthusiastic, personable, energetic and friendly

- Are dedicated to our members successes and goals

- Are able to achieve aggressive personal sales goals and team targets

- Have the ability to provide results and achieve or exceed individual and team sales goals within a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our members

- Are responsive, organized and possess strong listening skills

- Have an affinity for building rapport and lasting relationships

- Are motivated and possess a strong work ethic to build the Hardcore Fitness community and culture

- Are great communicating in person and on the phone

- Have a passion for health and fitness

- Love to constantly learn and grow

More about this role:

As Membership Counselor, your primary responsibility is to introduce prospective members to the culture and community of Hardcore Fitness and generate membership sales. This will require achieving personal and team sales and net member unit goals. Additional responsibilities include conducting informative tours of our Las Vegas location to potential members, generating leads and referrals, servicing the member before, during and after enrollment and improving the member experience through consistent engagement. This would include explaining the energy and benefits of our award-winning Boot Camp group training classes, Fight Camp and Personal Training programs. You will also develop lasting relationships and perform regular follow up to ensure members are accomplishing their fitness goals. You will consistently participate in membership lead producing activities and outreach both off-site and in-studio while achieving success in daily sales operations and CRM database management.

Due to the nature of the position, we do require a 3 week probation period to allow adequate training and performance of our sales process. Upon successful completion of the probation period, you will transition to permanent status.

Position Requirements:

- Strong communication in person and on the phone, customer service and sales experience preferred

- High school diploma, college preferred

- Must be able to successfully demonstrate proficiency in all testing requirements after training, including gym tours, lead inquiries, time management and the Hardcore Fitness sales process.

- Knowledge of CRM systems and basic computer skills

- Subject to background check

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you’ll be required to frequently walk, stand, site and talk or hear. You’ll be occasionally required to handle, feel or operate objects, tools or controls; reach with hands and arms; and climb, balance, stoop, kneel, crouch or crawl as required during exercise demonstrations and class setup.
You may be required to lift and/or move up to 50 pounds, and occasionally must aide or assist members. Specific vision abilities required include close vision, color vision, and the ability to adjust focus.
You must possess a high degree of energy have the endurance to complete shifts and constantly assist members.

Work Environment

The work environment characteristics described here are representative of those you’ll encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, you’ll occasionally work with various types of fitness equipment and computer-based systems.
The noise level in the work environment is quiet when classes are not in session, however, the atmosphere is loud when upon class completion.

COVID-19 Precaution(s):