QMS Training / Implementation Specialist II

Description:

QT9 Software, Inc. is seeking an experienced Implementation/Training Specialist to guide customers through go-live and post-go-live deployment of our Quality Management System (QMS). Bring your implementation and training/presentation expertise, and we will help you become an internal QMS expert! Lead/Supervisory experience is a preferred and may open doors for eventual advancement within the organization.

Join us to create and launch implementation plans, guide customers on data import requirements, support training/implementation projects like training content videos, lead Q&A Sessions for internal and external customers, and strive to handle more complex implementations and departmental initiatives.

Advantages of working at QT9 Software

• Strong culture where people are our most valuable asset
• Prime location near Chicago Premium Outlets
• Modern industrial warehouse built in 2019 with 24 ft. ceilings
• Cool amenities from Golf Simulator, Sport Court and Arcade games
• Growing team with a small company feel
• Provide you with the support you need to succeed in your role
• Competitive compensation package with great benefits

Job Description

• Onboard customers into QMS and train them on various modules
• Contribute to training content creation and maintenance
• Gather and import customer data during initial stages of implementation
• Address general and escalated customer concerns/support tickets
• Work cross-functionally to build customer trust through higher quality, more efficient onboarding
• Share knowledge with counterparts including Customer Success during and after implementation
• Mentor incoming Level I Training/Implementation Specialist
• Some travel (less than 10%), company-paid

Requirements:

• 3-5 years of implementation and training experience
• High level understanding of creating and executing implementation plans and best practices
• Refined verbal communication and concise writing skills
• Advanced presentation skills
• Lead/supervisory experience preferred
• Experience in Camtasia or video editing is a plus.
• Data import experience is a plus but not required
• ERP experience is a plus
• ISO9001 / ISO13485 knowledge is a plus