Sales Rep

The Inside Sales Representative works with customers to create new and work on existing accounts using in-depth knowledge of company products. Responsible for performing sales and service functions for targeted markets, programs, and sales as assigned.

Essential functions

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Initiates and follows up with customers to sell products, resolve issues, answer questions and complete reports.
• Assists customers and arranges payment terms in accordance with established guidelines.
• Creates and maintains computer files and suspense for follow-up action.
• Provides advisory support and assistance to the department supervisor as needed.

• Prepares, processes, reviews, and monitors various documents such as shipping contracts, export paperwork, etc.

• Determine customer requirements and expectations in order to recommend specific products and solutions.

• Recommend alternate products based on cost, availability, or specifications.
• Accurately process customer transactions such as order, quotes, proposals, or returns.
• Record details of inquiries, comments, and complaints.
• Provide feedback to company regarding customer concerns.
• Ensure streamlined communication between engineering, production, customers, and sales by coordinating with all departments to drive escalation and resolution of issues with orders or processes. Document all changes in writing.
• Provide excellent customer service.
• Ensure all assigned projects meet success parameters and cost targets.

Requirements

• Associates degree or 2+ years’ experience in sales or customer service
• Extensive record of successfully planning and delivering complex projects.
• Experience with projects in multiple technologies and functions; demonstrated experience managing customer relationships.
• Ability to define a project, milestones, and objectives from an initial business request.
• Ability to adapt to a changing ERP system.
• Strong Microsoft Office Suite skills

Able to work with little to no supervision.