Company Overview

Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand—listed by Virginia Business on their “Best Places to Work in Virginia” report in 2019 and their “Fantastic 50” reports in 2019 and 2020 – Capital Square Living has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.

Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for Best Places to Work by Virginia Business Magazine.

Summary

As a Living Manager at CS Living, you will be responsible for coordinating and delivering the leasing and reservations activities which achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. Leading the team by example you will contribute towards building a vibrant, safe, and welcoming community our residents enjoy being part of.

Primary Responsibilities

• Always acts as a role model by demonstrating the core values
• Leads the team towards achieving leasing goals and occupancy and assists the Community Manager responsibilities in their absence ensuring work is organized and executed in line with CS Living expectations
• Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented
• Actively seeks interaction and contact with residents to proactively seek to improve service levels
• Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date
• Monitors incoming website/email traffic and works closely within leasing team to ensure leads are followed up accordingly
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and results
• Oversees on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing lease and renewal documents, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues
• Co-ordinates periodic apartment inspections, evictions, and collecting late fees and other charges within the terms of the agreement
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals while promoting resident extensions and other revenue streams
• Develops capability of Team Members to meet key performance goals and future succession
• Co-ordinates with Learning & Development to ensure Team Member training is provided and implemented and addresses performance if required
• Works with the maintenance team to ensure the physical aspects of the community meet CS Living’s standards for overall appearance and co-ordinates and inspects show rent ready units for market alignment and touring prospective residents
• Reviews and analyzes financial and other operational reports to identify and resolve issues impacting leasing performance and accesses CS Living’s internal resources as needed to support solutions
• Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations pertaining to fair housing

Knowledge and Skills Requirements

• Experience of successfully driving leasing/sales performance and managing operations
• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/environment
• Demonstrable ability to coach and mentor team members
• A strong team player but capable of working autonomously and taking ownership
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
• Fluent English verbal and written communication skills
• Excellent organization skills with the ability to multitask and prioritize
• Numerical skills necessary to complete the above activities
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others
• Knowledge of Yardi CRM, Voyager, Microsoft Office Suite, key fob systems desired

Work Hours

Will normally work a Monday-Friday schedule with rotating weekends; (hours may vary to meet the business needs of the property).

Work Location

Onsite at our properties. Team members work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous